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Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.
Al Rostamani Trading Company is the sole authorized distributor of Suzuki and Citroën across the UAE with Sales, Service and Parts outlets able to serve its customers throughout the country.
Job Purpose
To properly address customer requirements in order to meet the sales target and customer satisfaction.
Job Responsibilities
- Handles external / internal customer’s queries properly in order to ensure their requirements are met.
- Maintains a prospecting system to ensure additional business and contribute to the achievement of sales targets.
- Handle walk in customers and telephonic queries in a prompt manner ensuring all customer requirements are met.
- Keeps himself abreast with product information, features, accessories, market/competitor information in order to provide the necessary information to customers and aid them in their buying decision.
- Raise invoices / sales slips / obtain credit authorization to ensure timely closure of the sales deal.
- Maintain Customer relationship thereby ensuring customer retention.
- Implement sales strategies to reduce stock.
- Advise management of loss sales / parts non availability for management to take appropriate action.
- Advise customer on Parts availability feedback, New promotions / offers and new requirements of parts for fleet customers
- Handle sales as per company guidelines to avoid any discrepancies in sales.
- Timely submission of required reports for management review
- Handles high net worth / export customer to generate sales.
- Handles escalated branch matters to ensure smooth operations at branch.
Job Requirements
Qualifications
Vocational certification / diploma / High School preferably with an automobile background
Experience
5-7 years’ experience where 2 years in a similar role preferably within the same industry
Knowledge & Skills
- Highly customer oriented with excellent negotiation skills and influencing skills Well organised & effective plans in all situations.
- Methodical approach for better inputs, result and target oriented
- Should be familiar with the Spare Parts business.
- Should necessarily be fluent in English and Arabic
- Should Possess a valid UAE driving license
- Can work under pressure with deadlines and able to work independently.
- Sets and achieve highest work standard at all the times.
- Good analytical skills and technical expertise
- EPC knowledge and DMS & Brio operating knowledge
At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.
