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Every employee at Al Rostamani Group plays a role in making a real difference to the business and our customers. We care for our employees by offering them meaningful and purposeful work and an opportunity to grow, learn, contribute and succeed. Today, the Al Rostamani Group has come a long way since its birth in 1957. Our group has grown steadfastly with the guiding principles of Commitment, Care & Vision, alongside a strong sense of active involvement in the community. We are a well-diversified group, with a key presence in industries such as General Trading, Automobiles and Heavy Equipment, Travel, Foreign Exchange, Financial Services, Property Management, Construction, Infrastructure Development and Information Technology Services. Our Group employs approximately 2000 people from 41 different nationalities, which contributes to our multicultural and multi-national environment.
Al Rostamani Communications is a leading IT & Telecommunication Solutions Provider and Systems Integrator, offering Innovative, Integrated Technology Solutions and Professional Services to customers in UAE and other GCC countries.
Job Purpose
The Senior Engineer – Voice will be responsible to Install and maintain latest voice technology solutions including value added applications like Unified messaging based on market leader product portfolio.
Job Responsibilities
- Installation & commissioning of Alcatel Enterprise System ( like OmniPCX Enterprise Solutions, Alcatel Open Touch UC Solution)
- Installation & Commissioning of NEC Enterprise System (Like NEC SV 9500, NEC SV 9300, and NEC SV 9100, NEC 3C UC System)
- Installation and commissioning enterprise applications like Omni Vista, SBC, Call Centre
- Installation and commissioning enterprise applications like Business connect call centre, MA 4000, NEC SBC, DECT, NEC Voce mail applications
- Installation and commissioning of Ribbon SBC
- Post implementation support for the above devices
- Good knowledge of Installation of Trunk lines, Analog, SIP, ISDN Lines T0/T2 (BRA/PRA/BPRA), T-1 Lines IP Lines, H323
- Good Knowledge of third party call centres, Voice logger, Voice Mail, Call accounting applications & MS team integration with NEC & ALE IP Telephony
- Installation and Supervise Hospitality Solutions including integration with third party PMS, Voice Mail & Call accounting
- Good Knowledge of PABX networking with CCIS, QSIG, ABC-F,SIP, PRA, E&M, PCM, IP Networking
- Good knowledge of Call Centre Installation including Call Flow, Configuration, Testing and Commissioning Lead the solution delivery activity when deputed as responsible for service delivery of specific project
- Responsible for design, configuration and ongoing management Communication and Telecommunication infrastructure spanning multiple locations
- Responsible for all technical issue updates to line manager
- Responsible for escalations and support for critical customers
- Works with other team members/customers to develop design strategies and implementation plans for new initiatives and/or to resolve problems
- Responsible able to do pre/post sales of the Voice/UC solutions Coordinates closely with internal sales, sales support, and service resources to align solution design with customer’s business requirements
- Proactive analyses, troubleshooting and resolution of telecommunications systems and circuit issues in a timely manner
- Interacts with end-users and all levels of management in developing solutions to problems or creating efficiencies pertaining to Telecom processes that impact the business
- Leads new Products and/or vendor evaluations by providing technical guidance, expertise and feedback
- Assists with preparation and monitoring of budget for Unified Communications and Telecommunication Infrastructure
- Any other additional tasks the line manger may give and is within the scope of work
Job Requirements
Qualifications
- Diploma/Engineering Degree qualifications (Computer Science, Electronics and communications)
- Chartered or Professional Engineer status is desirable
Experience
- Minimum 7 – 10 years engineering related experience
Certifications
- Highest level of certifications on the products/solutions
Knowledge & Skills
- Minimum ALE certificates, ACSE in Alcatel-Lucent Enterprise, Open Touch and Call Centre Solutions, Omni Vista 8770 Application
- Minimum NEC certificates, Installations and configuration of SV 9100, SV 9300, SV 9500, 3C,SBC, BCT & Applications
- Excellent problem analytical skills and problem simulation
- Good Knowledge of IP addressing and (IPV4/IPV6) and subnetting
- Good Knowledge of networking protocols such as TCP, UDP, SNMP, FTP, etc.
- Good Knowledge in Windows AD, DNS MS Exchange etc.
- Display willingness to help others, a pleasant personality and a professional behaviour Liaising with project management team, Line Manager and service desk engineers on a regular basis
- Teamwork, Written, verbal communication & presentation skills
- Continuously upgrade the skills by self-learning Excellent relationship building skills
At Al Rostamani Group, we seek talented people who work hard to achieve great things. We consider not only your skills and experience, but also your passion for the role, your desire to learn and how well you align with our core values of care, commitment and vision. If this position represents an opportunity you wish to pursue, we invite you to apply.
