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JOB PURPOSE: The purpose of a store manager is to oversee all aspects of the retail operation to ensure its efficient and profitable functioning. This includes managing staff, implementing sales strategies, controlling inventory, maintaining store appearance, and delivering exceptional customer service. The store manager is responsible for achieving sales targets, controlling costs, and maximizing profitability while upholding the brand’s standards and values. Additionally, they play a crucial role in staff development, training, and motivation to create a positive work environment and drive team performance. Overall, the store manager is tasked with leading the store to success by effectively managing resources, operations, and customer experiences.KEY ACCOUNTABILITIES:Drive store performance towards achieving sales targets.Cultivate a base of loyal VIP customers through effective recruitment and retention strategies.Lead and ensure team adherence to brand guidelines and store processes.Provide a clear vision to the team regarding the business and store’s objectives.Recruit, develop, and retain top talent.Foster a positive work environment built on trust, respect, and fairness.Advocate for employees by communicating their feedback, challenges, and concerns to management.Implement performance improvement plans transparently.Promote an omnichannel mindset among the team, emphasizing both physical and digital customer touchpoints.Utilize clientling approaches, particularly focusing on VIP customers, leveraging proactive customer data analysis to meet their needs.Attract and convert new clients into loyal VIP customers by delivering exceptional experiences and maintaining ongoing relationships.Ensure adherence to operating standards, including stock replenishment and display organization according to brand VM guidelines.Optimize floor coverage based on historical traffic data, anticipating peak hours for staffing needs.EXPERIENCE & QUALIFICATION:Bachelor’s degree from accredited institution or equivalent preferred. Minimum 2 years’ experience in leading fashion retail store in managerial role. SKILLS, KNOWLEDGE & ABILITIES:Leadership and customer management abilities. Customer service-oriented with in-depth knowledge of retail business management processes.
