Al-Futtaim Hiring for UAE National – Warranty Administrator Job at Dubai Full Time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

To provide support to the Tier 2 Auto Centre operations to review, query and approve all warranty claims in alignment with the warranty policies and ensure submissions adhere to internal audit and external 3rd party requirements. Track monthly spend versus available warranty fund and escalate any concerns or repair trends. In addition ensure all warranty work completed within the shortest possible timeframe and minimise the use of loan and hire vehicles. Provide support and coaching to all locations in term of warranty submission, parts sourcing and turnaround time.

What you will do:

• Evaluate, monitor, and guide in timely submission of all warranty claims raised by Service Advisor to ensure the company’s money debited to warranty repairs is reimbursed at the earliest possible moment.
• Liaise with Automall Used Car operations on repairs that fall outside of the policy for local approvals
• Timely approval of all warranty claims within 48 hours including sourcing of most cost effective repair option.

• Management of the Work In Progress for the Tier 2 operation to ensure all approved warranty jobs are closed and invoiced by month end
• Review all sold policies to ensure they match with vehicle sold and conditions have been met

Required Skills to be successfu:

Minimum Experience: 2 years in Automobile Aftersales dept, and experience in warranty admin would be advantageous
Job-Specific Skills:
a. Analytical skills
b. Application of new knowledge and concepts
c. Planning & organising
d. Communication skills
e. IT and systems experience
Behavioural Competencies:
a. Competent to comprehend warranty policy and procedure manual and implementation.
b. Competent to evaluate the warranty process and suggest improvement

What equips you for the role:

Diploma in any discipline

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.