Al-Futtaim Hiring for UAE National – National Brand Experience Executive Job at Dubai Full Time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

Strengthen the Brand presence and enhance Experience of Toyota and Lexus across all touch points including all network of sales and aftersales, experience spaces such as events/exhibitions where the brand is presented.

What you will do:

 Ensure smooth customer experience journey in all facilities, which aligns business actions with each step of the customer’s purchase consideration and ownership experience.
Successful implementation of the Brand standards:

o process implementation of standards at every stage, and
o the ability to put those standards into practice at all locations
o monitoring measurable KPIs at each step under brand standards
o setting up clear processes for standards implementation

 Manage and drive the Toyota customer journey, strategy and execution of lifecycle marketing to on-board, retain, build loyalty and increase lifetime value by engaging customers with personalized, targeted and relevant marketing offers at every stage.

 Be the brand experience connection between all locations and the marketing team with monthly visits across all, following a schedule that allows learning and improvement of each site.

 Look after voice of customer online and follow the set guidelines for reporting of customer comments and enhancing experience based on learnings.

Required Skills to be successful:

 Ability to interpret data and understand analytic outputs
 Experience in planning customer journeys across business and engagements
 Project management and timely deliverables
 Ability to clearly communicate to a range of stakeholders from senior managers to frontline associates.
 Creative with ideas and problem solving
 Process and results oriented
 Persistence to help improve customer experience

What equips you for the role:

 Bachelor’s Degree or equivalent.
 Must have a Driver’s License (UAE)
 Must be willing to travel across UAE on a regular basis
 1-2 years’ experience in a customer engagement-driven role.
 Experience implementing projects is desirable

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.