Al-Futtaim Hiring for Systems Engineer – Modern Workplace Job at Dubai Full Time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

The Al Futtaim group Enterprise IT (EIT) team is currently seeking an experienced IT Support professional to join the team in the capacity of ‘Systems Engineer – Modern Workplace’. The job will be repsonsible for providing L2 support, to resolve issues related to server operations, shared drives, one drives, user creation and deletion, off-boarding and on-boarding.

ABOUT THE ROLE

System Engineers – Modern Workplace is a member of End User Productivity team responsible for the management and delivery of client solutions that address current and future business needs while ensuring value realization in the shortest possible timeframe.

Description of the Accountability

• Support Office 365 and related technologies including but not limited to Microsoft Exchange Online, Exchange Server, Teams, SharePoint/OneDrive, Active Directory & Licensing
• Active Directory User Creation, Email address provisioning and Access Management
• Provision of Shared Folder Infrastructure
• Conduct proactive tasks to ensure consistent data is maintained in Active Directory
• Review License Usage and Optimization
• Working with End-Users and Vendors to support applications and environments
• Ensure support tickets (Incidents & SRs) are resolved on time and meeting defined service level agreements
• Working knowledge of Share point is an added advantage

QUALIFICATIONS, EXPERIENCE, & SKILLS

Minimum Qualifications and Knowledge:

• A degree in Computer Science or related discipline
• Experience in managing Microsoft Active Directory & O365 Applications
• Understanding of Infrastructure Security Technologies
• Through with ITIL Process (Incident, Service Request and Change Management)

Minimum Experience:

• At least 5 years of experience in managing O365 suite in a large enterprise

Certification:

• Microsoft 365 Certified: Enterprise Administrator Expert
• Microsoft Certified: Identity and Access Administrator Associate

Behavioural Competencies:

• Highly motivated, enthusiastic, and strong team player with positive attitude
• Work under Pressure
• Must be an excellent team player with positive attitude

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.