Al-Futtaim Hiring for National_Tenant Relations Manager I AFGRE I Dubai, UAE Job at Dubai Full Time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

The Tenant Relations Manager is the primary contact and spokesperson within Arabian Cener for all the tenants and is responsible for ensuring all tenants are aligned and comply with policies and regulations defined in the Arabian Center Tenant Handbook, Administer Tenant Issue and Complaints Resolution process.

Reporting to the General Manager, the Tenant Relations Manager will be responsible for managing a portfolio of tenants during their tenancy. This will include developing and managing effective relationships across tenants, the mall management team, customers and cross-functional staff.

Liaison between mall management and tenants in all aspects as required.

The Relations Manager will ultimately build relationships to ensure the successful delivery of the short, medium and long term expectations of Arabian Center Mall stakeholders whilst implementing strategies to advance our retailers revenue, profitability, operations and sustainability.

What you will do:

Responsible for:

Financial Dimensions:

Contributing to the allocation of a budget and accepting responsibility to stay within the agreed budget

Negotiating with retail tenants on Terms and Conditions, financial elements and payment plans

AR collection to maintain minimum debtors provision among tenants.

Liaison between the Tenants and the Mall Management Team

• Assume daily point of contact for retailer relationship management the for tenant portfolio
• Developing relationships via all avenues including retail partnerships, meeting and forums
• Foster closer relationship between tenants and the management team
• Handling handover and takeover of tenants
• Dissemination of information to the tenants on all operational matters
• Ensure all tenants and key stakeholders are aware of the standards, products and services
• Attend to needs of tenants in shopping mall
• Provide consultations to tenant’s on their business or operations needs
• Evaluate and provides advice to tenant’s on matters such as shop concept, image, merchandise, selling strategies and services
• Work with the wider mall management team to resolve issues with tenants as quickly as possible
• Track, interpret and resolve tenant issues and responds to trends
• Design, conduct, evaluate and interpret tenant satisfaction surveys

Tenant Performance Management

• Manage projects to meet key objectives that drive the performance of tenants
• Maintain systems for collating and reporting on retail development and performance
• Collection and evaluation of tenant sales data trends, opportunities and risks to identify areas of opportunities for Al Futtaim
• Monitor and analyse tenants’ mid to long term performances to ensure tenants’ performance meets Al Futtaim’s objectives
• Action all areas of improvement based on the outcomes of performance metrics
• Provide report performance metrics to the senior Mall Management team

Operational Management

• Generate the Tenant Activity Management Reports and recommendations
• Develop and implement the shop level tenant visitation schedule
• Provide input to the Tenant Handbook

Ensure Retail Tenant Adherence to Industry, Mall and Governmental Regulatory Standards and Procedures

• Identify and ensure that the standards are communicated to all tenants and implemented accordingly
• Regularly review and if necessary, improve upon operational systems and processes
• Provide improvement feedback to senior mall management team
• Monitor and measure tenant compliance to specified standards to ensure their operation within guidelines of their signed lease agreement, regulations and Tenant Handbook obligations
• Maintain hygiene cycle and HSE inspection among tenants in coordination with FM and security teams.

Liaison between Arabian Center and the Retail Tenants

• Partner with and assume point of contact between the tenants and the various teams including the leasing, mall management, marketing, finance and facilities management, to agree and deliver business specific projects
• Communicate specific retail tenant information such as rent commencement dates, legal and physical handover, design contractual agreements to the relevant teams
• Work with the marketing team to implement and communicate mall and retailer campaigns and initiatives to tenants

Office Management

• General administration management and trade license renewals and other official documentations
• Compilation of Footfall report for Arabian Center on a daily/weekly/monthly basis to be presented to Senior Management
• Sales collection, analysis and performance reports to submit to Mall GM.
• Manage BCP’s, PRs, RFAs and LPOs for Mall Management (Except Mall Ops and Marketing)

Required Skills to be successful:

Job-Specific Skills:

• Excellent commercial acumen
• Ability to liaise, influence and interact effectively with diverse audiences
• Strong communication, relationship building and motivational skills
• Excellent verbal and written English language skills

What equips you for the role:

Minimum Qualifications and Knowledge:

Accredited diploma or degree holder

Minimum Experience:

• Successful track record of building effective tenant relations within a shopping mall or retail property management environment
• Minimum 4 years of relevant experience in a similar position
• Knowledge of tenancy related issues in shopping malls
• Knowledge of retail leasing and lease management
• Strong knowledge and exposure to the GCC retail market

About Al-Futtaim Group Real Estate
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.