Al-Futtaim Hiring for National_Recovery (AS/IS) Assistant Job at Dubai Full Time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role

This role contributes to the recovery and quality work in the store and assists in preventing unnecessary costs to assets by giving products a second chance while keeping the net profit and sustainability in mind. He/she works together with the relevant store functions and matrix to identify, investigate, report, and follow up potential improvements regarding the recovery process and quality associated with IKEA items.

What you will do

• Collect the products from different locations of the store (customer returns, damage in the store and in transit, display, quality cases) in line with company Standard Operating Procedures.
• Identify the condition of the products and decide on further actions i.e. repack, sell in AsIs(circular hub), sell as parts, keep for internal spare parts, destruct in line with company Standard Operating Procedures.
• Display the products for sale in AsIs (Circular Hub) in a safe & commercial way while following the company Pricing principals and Display techniques.
• Provide visitors in AsIs (Circular Hub) with a positive shopping experience by being service-minded, ensuring that all relevant standards are met/exceeded, and general routines and housekeeping is of the highest standard.
• Understand the products well in order to offer the customer any required information on each product of IKEA range, its assembly instructions and required spare parts.
• Perform inventory in the AsIs (circular Hub) and any required investigation to minimize discrepancies, under the supervision of the Recovery Group Leader.
• Work closely with relevant functions to support efficient items flow through Recovery in order to maximize profit and secure compliance in the ways of working.

Required skills to be successful

• Good Knowledge of selling techniques & customer service
• Good knowledge of Goods handing and safety measures.
• Good command of written and spoken English.
• Good command of written and spoken Arabic is preferred.
• Computer literacy (windows-MS Office Apps).
• Good Excel knowledge

What equips you for the role

• 1 year of retail experience
• Good experience in Carpentry
• Customer Focused
• Communication & Problem Solving skills
• Individual Accountability
• Continuous Improvement approach
• Personal Leadership
• Team player
• Flexibility to work shifts, rotations & night shifts

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…