Al-Futtaim Hiring for Head of Operations – Fleet Management Job at Dubai Full Time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

• To establish the strategic approach of the Managed Transportation division,
• set and enforce ethical standards for employees and clients, set budgets, develop products, capture market share, provide development framework for associates.
• Overseeing all aspects of department operations to ensure they are functioning properly, ensure customer retention with focus on continuous improvement.

What you will do:

• Revenue: Achieve the overall revenue target for the Long Term Driven Services across UAE.
• Utilisation: Ensure adequate resources (drivers and vehicles) are available as per set KPI’s agreed with clients. Maximize resource utilisation to improve gross and net margin.
• Client retention: must ensure contract SLAs are met and contracts are given best change towards renewal
• Employee Development: Identify the talents within the team members and develop the right resources, optimum use of these resources and identify them for succession planning
• Emiratization: Recruitment, Training, development, and retention of Emiratis in the area of operation.
• Quality, Standards, Security, Policies and Procedures: Must ensure proper control over cash, fleet and assets. Must ensure that business is conducted ethically adhering to standards, and strict compliance to policies and procedures.
• Operational efficiencies: Enhance operational capabilities and deliver products and services better, faster and at lower costs.
• The Head of Operations (Key Accounts) is responsible for the daily operations of the department, leadership, communication, and ad-hoc operational problem solving. He plans, organizes, and coordinates the work of the department to ensure that goals and objectives are met.
• The Department Head also develops and implements policies and procedures and monitors departmental performance. He represents the department to other departments and to external stakeholders, contracts relationship.
• He must understand and communicate the vision, mission, values, goals, and strategy of the company.
• Develop long-term goals and objectives for the department that are aligned with the organizational strategy.
• Build up an environment that supports and encourages employee engagement, creativity, innovation, and service excellence.
• Manage the budget for the department, ensuring efficient and effective use of resources are utilized.
• Plan, direct, and coordinate the work of employees in the department, set priorities and assign tasks.
• Monitor departmental performance against established goals and objectives, taking corrective action as necessary (Business Continuity Plan)
• Evaluate employee performance and provide feedback, coaching, and mentoring to promote professional development
• Handle employee relations issues in a fair and consistent manner, in accordance with company policy and government regulations.
• Serve as a liaison between the department and other departments within the organization.
• Represent the department at meetings and events, both internally and externally.
• Continue to stay up to date on industry trends and developments, digitalization, paper free, and ensure that the department is using best practices.

This role will have autonomy for the UAE MT market, whilst reporting to General Manager – Operations. Creation of a stable operational model & the attainment of fleet & revenue growth is key to this role.

Required Skills to be successful:

• Good problem solving, critical thinking and decision-making skills
• Excellent written, verbal communication, including presentation skills
• Previous relevant experience working in a Captive Finance and leasing company, preferably in the automotive sector.
• Expertise and insight in the UAE Auto Finance Market, UAE leasing and transport industry preferred but not essential.

What equips you for the role:

• University Bachelor degree required
• Qualifications on Project Management (traditional or agile) will be advantageous.

About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.