Al-Futtaim Hiring for eCOM Executive Job at Dubai Full Time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

Overview of the role:

The Retail & E-Commerce Executive grows the e-commerce business by improving the customer experience, executing customer order fulfilment, and maintaining the digital platform. JH conducts data analysis to generate data-driven market insights and manages relationships with business partners.

What you will do:-

Description of Accountability:

• The JH is responsible for allocating the right stock from the different store locations to E-Com site based on orders received in web store. JH is responsible for informing brand managers for any SKU / articles that are Out of Stock.

Monitor stock movements and take precautionary action to avoid stock losses and or any discrepancy

• Ensures that each item allocated for online orders are properly QC’d by the assigned technician before submitting for billing.

Coordinate with Brand Managers for orders with QC failed items

JH is responsible for doing the billing in Prism once approval is received, ensuring that articles are accurately billed at the price shown in the Shopify Order page.

• JH ensures smooth operation in the e-commerce business by supervising order packing making certain that items placed inside the bags and the invoice generated match with the Order placed by customer. JH ensures the fulfilment of customers’ orders via store pick-up or delivery service.

Track order delivery and update status report for easy reference.

• Prepare E-com Weekly Report
• Document Driver logs and filing paper works related to W021
• Coordinate with AF Call Center for any customer related queries, complaints, order status, etc.

General administrative and ad hoc duties as assigned.

• Required Skills to be successful:-

Responsible for all online orders from receiving to delivery level

• Managing day-to-day operations for e-commerce: process daily sales order, order fulfilment, inventory update, dispatching of goods, return orders, etc.
• Processing of sales order in relation to purchasing, packing, shipping, billing and coordination.
• Liaise with AF Customer Service Team in handling all customer queries and complaints
• Follow up on platform customer service enquires in coordination with the brand management team

What equips you for the role:

• Bachelor Degree (Masters Preferred)
• 5-7 years’ experience working in logistics, admin support role for e-commerce department
• Proven ability to achieve goals.
• Thinking and Analytical Skills.
• Business Acumen
• Leadership Skills and Strategic Thinking
• Good communication skills
• Excellent relationship skills
• Accountability

About Al-Futtaim Retail

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference…