Al-Futtaim Hiring for Collections Executive Job at Dubai


  • Full Time
  • Dubai

Al-Futtaim

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Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.


Overview of the role:

To maximize collection and ensure all debtors are followed-up until settlement.
To facilitate a high level of cash-flow and minimize overdue debt along with maximize collection from all debitors

About the Team :
As a Collections Executive you will be reporting to Collection Manager

What equips you for the role:

  • Always Adhere to the Collection Procedures while protecting the interest and reputation of the organization.
  • Achieving the collection target assigned by the management.
  • Regular follow up by emails & Telephones calls with past due customers to ensure the collection of overdue amounts within the earliest cycle preferably within 30 days bucket.
  • Ensure timely transfer / escalation to the relevant department for the necessary legal action by completing all formalities and to follow up until concluding the process.
  • Answer queries from customers related to collections.
  • Prepare & Send Statement of Account for the Debitors on a monthly basis
  • Timely and effective collection of all debts and customers payments.
  • Negotiating re-payment plans according to the company policy.
  • Collecting overdue amount by rigorous follow-up and make sure company money is recovered fully and on time.
  • Submit a periodical/collection ad-hoc reports to the collections manager on the agreed format.
  • Full responsibility for maintaining a complete collection report by recording details of all interactions with customers.

Regular & proper update on the Collection Management Log.

  • Create trust Create & Maintain relationships with debtors when possible, to avoid future issues.
  • Provide update feedback to credit team on customer health payment status/history to credit approving authority.
  • Field visits to be performed to collect payments as and when required.

Required Skills to be successful:

  • PC & Microsoft Office proficiency
  • Understanding/Knowledge of competitor
  • Previous automotive experience preferred
  • Ability to plan own work effectively and meet deadlines.
  • Contribute to the short-term planning of department.
  • Show initiative in taking on greater responsibilities without being asked. Demonstrate persistence in the face of resistance.
  • Critical thinking and problem-solving skills.

We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.

Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.

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