Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
Overview of the role:
To be responsible for Service and Workshop activities for IR products ( Air Products, WH products, Tools & Accessories ) and support its team within the assigned Territory of UAE, to achieve divisions strategic and tactical objectives. Manage a team of 7 technicians and 2 Service Admin / Supervisors. Coordination with National After Sales Manager, principal for technical support, service revenue recognition, SMC implementation and coordination with inventory team for timely arrangement of spare for execution of job.
What you will do:
Contributing to the achievement of revenue, parts sales and customer engagement through effective parts sales process management, increasing customer retention and efficient distribution strategy.
Seek out and target lost customers and new sales opportunities, initiate action plans to approach and secure new business for the Division.
Proactively manage customer requirements for on-time delivery considering lead-times, product specification changes and customer demand.
Develop and maintain a strong working relationship with key contacts
Able to manage every element of the sales process on an individual level. Responsible to handle a team of 5 After Sales Engineers & Service Managers, Engagement of 12 technicians and to get best utilisation and outcome of all
Remain abreast with latest regulations, standards and good working practices within the industry in relation to Oil and Gas
Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.
Required Skills to be successful:
Diploma / bachelor’s in engineering
Experience in Ingersoll Rand products and (Centrifugal Compressors Rotary Compressors, Winch & Hoist Products)
(5 -7) years’ experience in direct service field
Managerial capabilities to handle the team
About the Team:
The Asst. Manager role will report to National After Market Manager. You will be managing 7 technicians, 1 Service Admin. and 1 Service Advisor.
What equips you for the role:
Degree in Mechanical / Electrical Engineering with at least 10 years’ experience in After Sales & Services of compressed air system equipment’s / compressed air system projects.
MBA qualification will be an additional advantage.
Good knowledge and experience in compressed air system equipment’s, Ingersoll Rand Winches, Man Riders & BOP Hoists & various techno commercial aspects of this business.
Experience in handling techno commercial contracts & Special Long Term Service Agreement / Long Term Price Agreement with O&G customers.
Experience of SAP
Minimum Experience:
10+ years in After Sales & Services in Compressors, Dryers, Winches, BOP Hoists & Tools.
Working experience in UAE / ME region in similar role will be an added advantage.
Managing a team of 5 or more of Technicians / Service Supervisor
Job-Specific Skills:
Good product knowledge / service knowledge on different types of compressed air system equipment’s and related accessories & its applications, Ingersoll Rand Winches, Good communication & presentation
skills, Sound Business acumen, Negotiation skills, Ability to build and maintain relationship, Territory mapping and management, Team player and Team Management.
Behavioural Competencies:
Punctual, Motivated, highly organized and result oriented individual. Emotional stability and adaptability, Accountability and able to work under pressure
About Al-Futtaim Automotive
A major division of the UAE-based Al-Futtaim Group of companies, Al-Futtaim Automotive is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers – right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. This is Al-Futtaim Automotive and we empower talent to move forward.
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