Al-Futtaim Hiring for Application Specialist – Auto Aftersales Job at Dubai Full Time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United A”rab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world’s most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

We are currently seeking an experienced Applications Specialist to join our Enterprise IT team, dedicated to our Auto After sales technology practice.

About the role

Application Specialist – Auto After Sales position works as part of the application support team, to assist with solution support and development activities. It provides a dedicated and professional solution knowledge base, together with deployment and automotive domain expertise.

KEY ROLE SPECIFIC ACCOUNTABILITIES

Application Management

• To manage, consult, teach, troubleshoot, setup and maintain Automotive domain solutions to agreed service level standards.
• Develops and maintains Functional documentation for solution modifications.
• Liaise with software suppliers and the Change Management team for problem resolution and deployment of system changes.
• Ensure compliance with IT Policies, Security Standards and strengthen internal controls.
• Performance against agreed business service level agreements (SLA’s)
• Reduction of Service Incidents
• Resolution of Service Request and Requests for Change within SLA agreements
• Number and severity of security incidents and breaches

Solution Delivery

• Work with internal and external implementation team members and partners to contribute to the development, testing and deployment of solutions.
• Adheres to software development and maintenance standards by maintaining a comprehensive knowledge of internal and external development best practices.
• Estimate and deliver multiple projects assignments and system change requests as per agreed resourcing and timelines with required quality.
• Solution delivery on-time and within budget
• Compliance with development standards and best practices

Other Key Responsibilities

• To liaise with relevant managers and stakeholders in IT to ensure full collaboration and understanding on critical topics as one IT team.
• Contribute to the improvement of the solutions and business processes.
• Maintains and upgrades professional knowledge, management skills and domain expertise by using continuous learning & development tools.
• Contribution to business excellence initiatives within EIT
• Peer appreciation and feedback

CANDIDATE REQUIREMENTS

Education:

• College or University degree in Computer Science or a related discipline

Minimum Experience and Knowledge:

• The candidate will provide an expert level of skills and knowledge in the evaluation, development, testing and delivery of Automotive application and business process development in Passenger and Heavy vehicle after sales. The primary solution focus area of the job is SAP IS Auto Dealer Business Management(7.0).
• Minimum of five years of experience in the design, configuration, testing, debugging, delivery and support of SAP Automotive process.
• Well versed with SAP DBM and integration with FI.
• Familiar with Warranty, MRSS, CATS and NWBC.
• Knowledge of SAP MM is preferred.
• Experience in integrating SAP IS Auto with third party applications.
• Knowledge of ABAP is desirable.
• Technical trouble shot, Root cause analysis.
• Liaise with the Change Management team for problem resolution and deployment of system changes.
• Develops and maintains documentation for Technical solution modification.

Job-Specific Skills:

• Technology domain expertise in Automotive After Sales
• Analysis and troubleshooting skills used to support end users.
• Deep SAP DBM module functional knowledge.
• Strong communication skills
• Experience working on or supporting two or more Full Life Cycle SAP DBM implementation

COMPETENCIES:

Functional:

• Systems Development
• Solution Design & Architecture
• Service Management
• IT Quality Assurance
• Business Process Design
• IT Security Management

Behavioural:

• Analytical
• Problem solving
• Logical
• Strong communication skills
• Interpersonal skills
• Adaptability
• Innovative thinking
• Attention to detail

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Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence.

As part of our candidate experience promise, we also want to make ourselves available to you throughout the application process. We make every effort to review and respond to every application.