Al Futtaim Group Hiring for National_SMT – Tenant Relations at Dubai Full Time

Overview of the role:

The role will involve responsibilities of tenant liaison for matters related to work permit approvals for mall tenants pertaining to in store refurbishments, fitouts and inspections. Liaising with tenants for executing jobs arising out of tenants requirements. Implement and ensure consistency of operational procedures and ensure tenant database is up to date

What you will do:

Responsible for :

Work Permits : 

• Responsible to receive work permits related to in store refurbishments and fit out works from tenants and contractors.
• Verify all work permits in consultation with the Electrical and Civil Engineer and Security and approved them as per mall policies and procedures.
• Follow up with existing tenants and Operations Team to ensure the closure of open work permits.

Tenant Coordination:

• Correspondence to tenants in a timely manner regarding mall events, gift vouchers, mall timings, operational policies and procedures, tenant compliance, etc.
• Arranging retailer meetings in coordination
• Tracking of stores who are to cease trading in coordination with Leasing Team.
• Coordinate with tenants for hoarding installation upon store closure and submission of store closure report to Senior Management, leasing, Finance Department
• Coordinate with tenants and customer service for reimbursement of gift vouchers.
• Ensure periodic inspections are conducted with tenants on operating as per industry best practises
• Ensure up to date tenant database
• Conduct back of house inspections in coordination with security to ensure no hazards are created by tenants

F & B and Tenant Inspection :

• Responsible for the inspection of all food and beverage and tenant outlets at Festival Centre and ensure compliance as per mall standards.
• Organise spot checks and inspections of all F & B and tenant outlets on daily/weekly basis with the supervisors.
• Submission of inspection report for review and approval.
• Notices to be issued to tenants of the inspected conducted.

Graphic Installation:

• Responsible for installation of hoarding in coordination with the contractor and Operations Team for closed units in the mall.
• Organise, issue and approve job requests to respective vendors to ensure hoarding and graphic installation is completed.
• Upon completion of job, verification of invoices and processing to Finance for timely payments.

Administration

• Issue job requests
• Job request management
• Review and escalate none routine job requests
• Maintain Job request history and database

Job Context:

The role is required to contribute to the provision of quality services in a professional and efficient manner which will reflect the company’s reputation in the shopping centre industry. Serve as a point of contact for the mall tenants to ensure professional tenant-landlord relationship. 

Skills

Required skills to be successful:

Job-specific skills:

• Internal and external coordination

Behavioural competencies:

• Honest and trustworthy.
• Be flexible and efficient.
• Proactive, punctual and reliable.

What equips you for the role:

Minimum qualifications and knowledge:

• Graduation in any degree
• Fluent in English

Minimum Experience:

3-5 years relevant experience in coordination and follow ups preferably in a shopping centre