Airbus SAS Hiring for In Service Support Engineer Connectivity for Africa at Dubai Full Time

Job Description:

You are looking for a new challenge and want to be part of the Airbus Customer Care Centre (1SYAC) team? A great opportunity is offered to you

Airbus Connectivity, IFE and integrated platforms engineering support team (1SYAC) is looking for a Connectivity Africa & Middle East representative candidate.

If you are curious, interested in developing yourself in a wide array of interesting and challenging subjects, and keen to be the voice and drumbeater of in-service support topics… This position is for YOU

The jobholder is accountable for the Connectivity regional support related activities within 1SYAC and has the following responsibilities:

·Be the Regional focal point of 1SYAC for Airlines Connectivity support

·Supporting SU.ES.01 Provide In-Service Engineering Support for High Bandwidth Connectivity (HBC+) customers in the Africa & Middle East region,

·Contributing to the Maintenance recommendations to resolve issues in close collaboration with airline maintenance & engineering teams, vendors and Airbus customer care centre.

·Continuously being in close relationship with 1SYAC Toulouse team by: ofollowing-up and monitoring the service availability of the concerned fleet,

oproviding regular reporting through performance dashboards

oidentifying and capturing improvements and limitations dealing with HBC+ Products,

oidentifying Risks & Ops related to your customers.

oPromoting the Continuous Improvement mindset by identifying and sharing Best Practices within the 1SYAC team by attending the extended 1SYAC Weekly meeting,

Competences / Skills requested:

As the successful candidate you will be able to demonstrate some of the following competencies & skills:

·Having a first experience in airline and/or having avionics background

·Able to analysis problems and find mitigations solutions / first level of troubleshooting recommendations

·Team player, adaptable, flexible and open to continuing challenges.

·Service minded and highly customer focus, able to understand customer needs

·Good coordination and relational skills to deal with Customers, Design Offices, Vendors and other Airbus departments

·Good presentation skills, both oral and written

A first experience in IFE & aircraft connectivity domains would be highly appreciated

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

The position is located in Dubai and will involve some travel in the Africa & Middle East region to assist airlines.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Africa and Middle East FZE

Contract Type:

Permanent

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Experience Level:

Professional

Job Family:

Customer Eng.&Technical Support&Services

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Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

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