Job Description and Qualifications
III, NATURE AND SCOPE
This section should only highlight aspects that are unique to the position or the environment in which the position will be operating.
IV. DIMENSIONS:
V. PRINCIPAL ACCOUNTABILITIES
This position is accountable for the following end results:
1) Preparing Quotations and follow up on orders.
2) Order processing in SAP
3) Handle customer calls
4) Prepare competitive offers on time as per customer requirements & follow-up for outcome, in case not success- analyze the reason of failure.
5) Preparation of Tender documents & follow-ups
6) Customer requirements of Vendor Registrations & updates
7) Acknowledge the receipt of RFQ, Tender to the customers
8) Daily report to line manager
9) Attend all meetings, presentations, trainings as requested by the line manager.
10) Good communications with customers
11) Understand Customer complaints and raising the CCR in SAP and coordinate with Quality team.
12) Ensure smooth work process and transactions with BDM’s, Supply Chain (OPS), Finance (Accounts) and fulfill (Logistics) to deliver the best service to our customers and ensure correct supply and invoicing, fast and adequate response to requests and complaints.
13) Annual General Price increase program for Key accounts/Regions.
14) Support Credit control, follow up on payment.
15) Wallet share development, added value enhancement action plans in order to increase the volume, revenue, ASP and profitability results
16) Keep a control on the assets provided to the existing customers and coordinate the BDM/ OPS team for new signings
17) Periodically check the assets statement and retrieve the idle assets
18) Closely follow up with the logistics team for the delivery to avoid any failure at the time of delivery and keep well informed the customer
19) Closely monitoring the telemetry and arranging the cryo ease delivery accordingly
V. MINIMUM REQUIREMENTS AND QUALIFICATIONS
Req No.
Employment Status
Organization
Business Sector / Division
Region
Country
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