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About the company: ADNOC Distribution is on a journey to change the retail landscape, delivering tangible actions to facilitate progress in providing sustainable mobility solutions for our customers. We are taking bold and transformative steps to grow our domestic and international footprint for our customers. We are customer-centric, offering digitally enabled journeys and providing innovative products and services to drive accelerated and sustainable development for the future of mobility. ADNOC Distribution markets, sells, and distributes transportation fuel to both retail and commercial customers. We also run non-fuel services at our service stations.About the job:Prepare Technical Report for new/ proposed customers as per HSE standards and business needs. Develop and implement myStation operational guidelines. Develop contingency plans in order to keep operations running in case of emergencies. Forecast supply and demand to manage stock availability at all times. Ensure best quality customer service provision by coaching and training myStation team.Key AccountabilitiesAssess any new/proposed customer business to myStation for HSE competence as a prerequisite to any newly contracted customer, collect relevant information and prepare ‘Technical Report’ according to HSE and business needs. Recommend to management actions required for noncompliant customers. Develop and continuously improve procedures for myStation operations and monitor their implementation, in line with company strategy and guidelines and according to market standards. Ensure contingency plans are in place in case of emergencies to conduct the operations smoothly. Coordinate with 3rd party service provides and manage the maintenance of trucks and trailers on regular basis. Communicate regularly on all new and existing procedures and policies to ensure that all team members receive relevant information and policies/procedures are properly implemented/followed. Work closely with team leader to advise myStation employees on policies and processes and in case of any breach in the implantation of HSE standards, present the same during key meetings. Manage the provision, control and optimization of logistics, warehouse, transportation and customer services. Manage stock availability and quality by forecasting supply and demand to prevent overstocking and running out-of-stock. Record and analyze delivery times/ schedules and advise measures to reduce transportation costs and increase efficiency. Ensure customers are provided with a high standard of service, by providing continuous guidance and resolving customer complaints in timely manner in order to achieve high customer satisfaction. Supervise, coach and train MyStation operation Team to ensure they work to their best potential and contribute effectively as a team. Work in line with HSE Policy and ensure awareness and compliance of HSE rules and regulations by subordinates. Keep track of any changes that occur in legislations or internal HSE policies, communicating them to management and other relevant departments. Verify adherence to SOPs and Manuals by conducting periodic site visits. Record and Files Periodic Checks for future reference. Participate in business expansion/ development project and provide proposals for operational efficiency which includes but not limited to land use, infrastructure support, demographic and costing facts and figures. Manage the development and maintenance of effective key business relationships with all relevant external/internal entities and all sections with the highest standards of business ethics, whilst promptly attending to all critical issues in-order to ensure the services required by the organization are delivered in the most effective manner. Minimum requirements:Bachelor’s degree in operations and Logistics management or related field 5 years of experience in logistics and operations management preferable in oil and gas or retail industry. 21795
