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Purpose & Overall Relevance for the Organisation:
This role is responsible to ensure the development, facilitation and successful implementation of the Retail Business model and secure continuous improvement of business performance for all store types in the MENA Retail business. Furthermore, this role is responsible for driving a seamless customer mono-branded experience through the sharing of the latest tools, information, training and proactive follow-up to maximize the profitability of the DTC Sales organization by managing projects to decrease complexity, increase productivity and ensure corporate compliance at field level for all stores in all Countries.
Key Responsibilities:
- Drive implementation of key Global & EM Retail initiatives across MENA.
- Act as expert point of contact to EM for all Retail Excellence initiatives across MENA.
- Support the accomplishment of the MENA targeted KPIs for net sales and profitability, by driving key Global & EM Retail priorities.
- Coordination and implementation of the Retail model and strategies including planning, preparation and milestone tracking with support from the team.
- Driving Channel projects aligned with MENA Retail Operational leads, cascading them to country Retail teams across the MENA countries.
- Consolidation of Global/EM tools and proposing new improvement initiatives along with country Retail Teams targeting country specific opportunities for MENA.
- Leverage cross-functional collaboration to facilitate the development of the Retail channel via premium presentation, consumer service excellence and insight driven decision making.
- Sharing of best practice from Retail teams across MENA countries.
- Coordination with the Internal Control and Internal Audit of compliance related topics, communicating and tracking performance of clusters accordingly.
- Support and guide direct reports on the implementation and follow-up of assigned projects, managing and prioritizing project work accordingly.
- Improve MENA forecasting capabilities to drive accurate store wise financial target setting.
- Support MENA store roll out strategy and planning including store approval process.
- Coordination and implementation of digital retail solutions/tools across MENA.
- Harmonize & elevate retail workforce guidelines across MENA, supporting our consumer service model.
- Support in the development of incentivized rewards programs across MENA.
- Develop a robust reporting framework to measure performance through key Retail KPI’s and consumer insights.
- Conduct frequent trade zone visits across all assigned MENA countries.
Key Relationships:
- MENA Store Operations
- MENA Country DTC Operations leads
- MENA Finance, Legal, B&M, Sales Academy, IT
- MENA Country Retail stakeholders
- EM DTC Excellence team
Knowledge, Skills and Abilities:
- Advanced user of MS Office suite of products
- Strong influential skills and understanding of the organization
- Proven project management experience in large scale initiative
Requisite Education and Experience / Minimum Qualifications:
- University degree in business, ideally with Retail focus or equivalent professional experience
- Fluent in English. Additional languages are an advantage
- Advanced level understanding of Retail operations. Logistics/merchandising/finance exposure desired
- 4-5 in Franchise and/or Retail operations, ideally in apparel/fashion/shoes or FMCG
- 2 years leadership experience
AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
COURAGE: Speak up when you see an opportunity; step up when you see a need..
OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.
RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER.
JOB TITLE:
Senior Manager Retail Consumer Excellence MENA
BRAND:
adidas
LOCATION:
Dubai
TEAM:
Retail (Back Office)
STATE:
DU
COUNTRY/REGION:
AE
CONTRACT TYPE:
Full time
NUMBER:
490789
DATE:
Nov 3, 2022
