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Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction.
Handle check-in and checkout of arriving and departing guests, following established The Address Hotels & Resorts standards.
Handle all cashiering transactions (posting charges to guest rooms, exchanging foreign currency, etc.), balancing their cash float at the end of each shift.
Respond to all guest requests and questions in a professional and courteous manner, whether via telephone or in person, providing accurate information and taking appropriate courses of action (safety deposit box issuance, message handling, dealing with complaints, etc.)
Qualifications:
Minimum of 3 year s experience in a supervisory level position in Front Office, preferably in a five star hotel
Fluency in English and Arabic
Knowledge in Opera.
Minimum of 3 years UAE experience for the same role.