ACCUMED Hiring for Manager Healthcare Applications & IT Infrastructure Job at Dubai Full Time

We are hiring a Business Services Manager for our Dubai office. The role is to have experience in managing EHR/EMR/HIS Applications & IT Infrastructure teams. This is a client facing role so need excellent communication skills.

Domain: Healthcare

Role Summary:

The Business Services Manager, will oversee the effective deployment, support and utilization of business applications and licensed products that are used by the company Internal/External Clients whether under our cloud or on-premise installations.

The scope of responsibility covers the initiation or support of the strategic initiatives across our target markets in-line with the company objectives; participate in the financial success of the product development mile stones and financial targets by identifying cost savings and revenue sources; coordinate projects and programs; evaluate business trends and make recommendations to improve solutions relevance and innovation through the additions of system features; participate on, and lead, work groups and committees; supervise assigned staff that will include software engineers, business analysts, support and end user training staff.

Primary Responsibilities:

• Work closely with clients to support their needs and ensure development or feature enhancement of most suited technology solutions as well as identifying new products/opportunities for the KSA market as defined by business strategy.
• Consult and work closely with clients to design the best solutions to exceed clients’ expectations with focus on scope of business needs usability, interoperability and scalability.
• Lead and oversee the business analysis, requirements engineering and systems integrations closely with clients’ technical teams.
• Manage the UAE and future regional incident and applications management divisions (GCC Excluding KSA).
• Develop and implement the business cases for new or improved services/product offerings and lead the cross functional team to bring those services to life.
• Manage the products/services portfolio across its lifecycle, from introduction to end of service life, including roadmaps, transition plans, and communication.
• Engage with marketing, client account managers and sales to ensure clear understanding of the offerings and value proposition as well as providing technical presales sales support with external clients.
• Develop and maintain dashboards/project plans and management reporting mechanisms to monitor the performance of the business applications, user satisfaction levels and identify areas of concern or opportunity.
• Work closely with Product Development and Solution delivery teams to ensure skills are in place to deploy a compelling customer experience.
• Manage the company portfolio of solutions, including relationship management, ensuring client satisfaction and acting on escalations to ensure the customer receives the best value out of the solution and are aware of all features and systems functions that can aid business productivity and operational efficiency.
• Overseeing departmental finances, including budgeting and forecasting.
• Implementing policies that are chosen by the organization or by regulatory authorities.
• Identifying and recommending new strategic and tactical technology solutions.