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Digital Learning Manager
About the role:
This role is responsible for enabling the employee (Heartist) experience by placing digital at the heart of our solutions and making learning accessible anywhere, anytime. Responsible for maintaining a centre of digital expertise, this critical and dynamic business partner role, ensures that learning and development solutions advance employee competencies, support business growth and strengthen our organisational culture.
This position is an integral part of our Dubai based regional Learning & Development team, requiring a positive, energetic and collaborative leader who will play a pivotal role in driving our learning and development strategy. This learning design specialist must display outstanding communication skills, show a positive attitude, be solution orientated, exhibit high emotional intelligence and adaptability and be experienced in working in an ever-changing talent development environment.
The main responsibilities focus on three key areas of technical expertise: instructional design, project management and our ownership of our learning management system.
How we work: We collaborate instead of order-take.
Our team uses a collaborative approach – working with operations and subject matter experts to deliver flexible learning interventions that support building talent capability and driving business performance.
We believe in learning for all.
We prioritize inclusive design, equity, and accessibility in providing opportunities to learn. Our team leads the way in improving accessibility in online learning, and we share our approach with hotel leaders, specialists and users to support improved practice.
Learning is an experience.
We believe that learning is an immersive experience designed to create sustained behaviour change, utilising a multitude of different modes to optimise and personalise the learning experience for every learner.
What you will be doing:
Digital Learning Strategy:
- Drive the digital learning strategy in alignment with business requirements, ensuring the digital learning road map articulates the future direction and strategic focus of learning, supporting our Talent & Culture strategy
- Communication digital strategy to the business
- Monitoring and reporting of key strategic deliverables
Learning Management System (LMS) & Technology:
- LMS support to all hotels and guiding Talent & Culture teams to use quick reference guides and ticketing tool
- Managing key integrations including system design/configuration, training, support and user communications
- Participating in regular meetings / discussions with the Paris Support team and communicating updates and changes to IMEAT teams
- Creation and implementation of successful change management strategies and programs to support system adoption and usage
- Ensure responsive and effective response times by the INES Help Desk Agent, ensuring continuous support for prioritizing system enhancements, upgrades and user tickets.
- Manage INES enquiries related to Heartist Portal & Learning, as required
- Manage learning technology pilots
Content / Instructional Design:
- Design and develop all digital / blended learning in consultation with the Academy team and / or SME’s
- Collaborate closely with subject matter experts across the business in order to oversee and manage all research, development and implementation of digital learning solutions
- Ensure the creation of inspiring, engaging, and dynamic learner experiences and digital learning resources
- Familiarisation with adult and brain-based learning, adopting these methodologies into learning design
- Identify, pilot, implement and evaluate, emerging technologies, tools and trends to ensure that we are engaging with our audiences in relevant and meaningful ways
- Recommend new initiatives to keep Accor at the forefront of digital learning
- Ensure quality editing, proofreading and translation of all learning content
- Script content for various eLearning modules
- Co-ordinate voiceover resources for regional learning content
- Purchase software/tools/resources online to support Academy on behalf of the Learning team
- Ensure excellent understanding of usability and accessibility standards, and a commitment to access, equity, and inclusion in digital content creation and audience engagement
- Remain current on leading-edge learning trends and opportunities that can add future value to our dynamic and growing region
- Proactively manage partnerships with global technology vendors to ensure effective quotes, proposals, demos and/or implementation of solution
Leadership & Business Support / Coaching:
- Provide expert advice and counsel, as required, to the business and T&C on digital learning opportunities and emerging trends
- Foster a collaborative, high-performance, friendly and passionate team environment to
- Lead, manage, mentor and develop the Digital Learning Intern and INES Helpdesk Agent.
The ideal candidate will:
- Technically proficient in setting up digital learning environments and use of digital authoring tools and applications.
- Be self-motivated with an intellectual curiosity, a strong growth mindset and the desire to constantly improve
- Highly creative and collaborative with excellent interpersonal, communication and negotiation skills to interact easily and professionally with a diverse group of colleagues
- Able to form effective relationships with executives and senior leaders
- Able to use initiative and take responsibility with a positive can-do attitude to deliver effective results
- A strong leader of people and teams
- Be a collaborative team-player
- Be a change agent
- Possess an understanding of how adults learn, how behaviour change works, and the myths that derail creation of effective online learning.
- Be curious and stay up to date on learning and UX best practices, incorporate them into your work.
- Communicate clearly, honestly, and consistently, at ease with providing direction and feedback.
- Work quickly and independently, able to own projects and drive outcomes.
- Be enthusiastic about working as part of a global community
- Be English native speaker. Knowledge of French and/or Arabic is a plus.
Desired Qualifications & Experience:
- Bachelor’s level qualification in a related field, preferably within Human Resources, Learning & Organisational Development, Instructional Design, Organisational Psychology or equivalent
- Minimum of 5 years of experience in related field with at least 2 years of leadership experience with people, budgets and project responsibility and 3 years’ experience of strategically developing, delivering, and evaluating digital learning projects for a wide variety of audiences.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
At Accor we believe that learning is a way of life. Our Academy team forms part of an eco-system of 8 learning Hubs across the globe. We are learning experts that partner with the business to ensure that Heartists everywhere have access to learning and development opportunities. We provide learning solutions, leadership development and pre-opening support to hotels and business units across the India, Middle East, Africa and Turkey hub, consisting of 400+ hotels and over 35,000 Heartists.
To join our Group, please visit https://careers.accor.com/
