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Company Description
Why work for Fairmont?
Join a dynamic team and be part of Fairmont’s thoughtful family.
At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.
To join our Group, please visit https://careers.accor.com
Job Description
Manager Operational Support Hotel Openings and Guest Experience
The Operational Support Manager at Fairmont Corporate Office will be managing the Operational Support for the SVP Asia and SVP Europe & Morocco; handling Guest Experience data for Fairmont Global as well as the handling of Taskworld Opening tool for all Fairmont Hotel Openings Worldwide under the leadership of the SVP Operations for Europe & Morocco – Guest Experience and Hotel Openings.
What is in it for you:
- Career path with International opportunities & exposure
- Based in the center of Hospitality Worldwide (Dubai) for Fairmont Global
- Working in a diverse and well exposed environment under senior hospitality leadership
- Able to maximize my abilities and educational background and further expand my knowledge
What you will be doing:
- Supporting the SVP Asia and SVP Europe & Morocco with the monitoring of the operational hotels – perform admin assistance for the SVP’s
- Updating WeMAX
- Assisting with Owner Correspondence preparation / monitoring
- Assisting with Travel Plans for the SVP’s Europe & Morocco and ME and Asia
- Monitoring the CX Portfolio for Fairmont Global under the leadership of the SVP Guest Experience
- Be fully conversant with all the tools and applications used for the CX Role
- Follow Up with the International Customer Care guest tickets
- Lead Up the PURE project on behalf of the SVP Guest Experience and Openings
- Monitor the NSUP and Other corporate program roll out for the Hotels in the territories (in liaison with the Head of ESG for Fairmont Global)
- Monitor the Hotel Openings Tool – Taskworld – follow up on Hotel Opening Support Calls – record milestone tracking in the tool
- Liaise with Taskworld Worldwide lead group and monitor licenses and permit for Fairmont Global
- Produce reports / presentations / sheets / schedules required for CX, Hotel Openings and Operations
Qualifications
- Degree in International Hospitality Management (Master and / or Bachelor level)
- High School – International Baccalaureate (or equivalent)
- Fluent in English, preferably French and / or Spanish
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
