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Job Summary
- Welcomes guests and provides a high standard of Recreation Area service
- Contributes globally to guest satisfaction through the quality of his/her work and exemplary behavior
- Helps increase the restaurant’s revenue through his/her sales efforts
- Carry out other duties as requested by the Dept Head.
- Provides a friendly and personalized welcome for guests
- Offers an attentive service to guests, adapting to any constraints
- Heeds any remarks made by guests and ensures follow-up
- Promotes the Recreation Area offer
- Offer parting wishes to all clients as they leave the massage room
- Conveys the image of the hotel
- Enthusiastically greet and assist each client in preparation for his/her treatment .
- Expert in Pedicure & Manicure.
- Completes the following tasks:
- Prepares the point of sale and preparation areas
- Cleans and tidies the recreation area and massage rooms – sauna – gym after closing
- Before every work shift, finds out about dish composition and any shortages
- Organizes his/her work to suit fluctuations in numbers, events and guests
- Helps keep the equipment used in good condition
- Perform massage therapy/facials/body treatments professionally, catering to your client’s needs.
- Fully aware of ACCOR and Mercure programs.
- Promotes the massage therapy/facials/body treatments professionally, catering to your client’s needs
- Carries out additional sales where possible
- Helps increase guest loyalty through quality of service.
- Ensures that the workplace remains clean and tidy and the safety of consumable goods by always respecting HACCP regulations
- Respects the instructions and safety guidelines for the equipment used
- Applies the hotel’s security regulations (in case of fire etc)
- Respects the hotel’s commitments to the “Environment Charter” (saving energy, recycling, sorting waste etc)
- Be certified in both Medic 1st Aid and CPR.
Languages Essential
- English
