Hotel Manager
India, Middle East & Africa
Location Dubai, Dubai, United Arab Emirates
Category Executive & Hotel Management ACCOR(CORPORATE)
Company Description
With a rapid expansion accross GCC, we are looking for strong and seasoned Hotel Managers to join us in a variety of Accor Brands.
Job Description
Summary
Reporting to the General Manager, the role holder will contribute to the performance of their departments by facilitating the hiring and retention of exceptional talent as well as driving Heartist engagement, learning and development, performance and talent within their departments by strategically leading through their Department Heads. They will have a desire to be the best at what they do and achieve operational excellence in their departments through all the metrics that are measured.
Responsibilities
Hotel Manager leads and supervises all relevant activities in operations departments and manage overall operations in absence of General Manager.
Responsible for the commercial results of operational departments.
Keeps close contact with the General Manager and co-ordinates relevant activities to improve commercial and other results.
Ensures that the hotel consistently disposes of adequate, motivated and skilled personnel at all levels.
In performing these duties he/she shall at all times maintain good relations with his/her supervisor, the Department Heads as well as the local authorities and other key persons On-going self-driven education on hotel, hotel industry, local market, and technology
Handle all guest interactions professionally and appropriately
Effectively communicate with other hotel departments, regional, and corporate teams
Manage the operations of the hotel in order to maximize profitability and to ensure superior guest service and product quality
Develop, recommend, implement and manage the operational department’s annual and long-term goals
Ensure that all operations departments are maximizing revenue and profit potentials while minimizing costs
Manage operational expenses to stay within budget guidelines, as well as gather and report financial information to the General Manager
Manages performance issues that arise within the operational departments, as well as train, develop, coach and counsel, conduct performance evaluations and resolve problems of departmental team members and managers
Ensures optimal compliance with corporate focus audit
Is an integral part of the business team, attends all scheduled meetings and contributes actively with proper preparation
Conducts a daily briefing with management on current key activities
Evaluates changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary
Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance
Anticipate and address guest issues and establish proactive processes to promote guest satisfaction
Interacts in a positive way with all team members to ensure a luxury guest experience
Ensures compliance with local health and safety regulations
Talent & Culture
Employee Relations
Foster a positive and structured work environment which encourages the successful operation of the business, calling upon the necessary processes to deal with disciplinary, grievance and workforce change situations.
Work alongside with the Talent & Culture leader to investigate, document and administer corrective action immediately and effectively to reach the mutual goals of the business and the Heartist.
Recruitment
Supervise the hiring new Heartists in conjunction with the Department Heads and Talent & Culture Leader through INES
Ensure that the team uses the interview guides provided and Talent Meter to gain further information on any potential candidate
Employee Engagement and Communications
Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company’s success. This will include working on the Employee Engagement Survey (EES) and Talent & Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year.
Represent the organization as an exemplary ambassador the All Inclusive – Heartist Service Culture
Labour Turnover to be closely monitored and to ensure that the Department Heads proactive actions taken with regards to trends and suggestions to Talent & Culture leader as well as General Manager.
Learning & Talent Development & Performance Management
Ensure bi-annual Talent Review process in conjunction with the Department Heads are conducted and associated documentation maintained to the required standard.
Facilitate the performance management cycle from probation reviews, annual performance reviews, development plans and goal setting as well as on the job training for Department Heads and in turn their teams
Ensure Departments have adequate Departmental trainers, and these are well utilized
For all supervisory positions have a transparent development program in place in conjunction with the Talent & Culture leader as well as Learning & Development.
Development of direct reports to give them ongoing feedback and development.
Finance
The activities and contribution of the role will impact the performance of the hotel.
Act on behalf of the business to work through complex situations and reduce risk, interpreting and implementing company policies and employment legislation as appropriate.
Exercise sound judgment and integrity at all times to ensure confidentiality of protected information.
Be fiscally competent in roistering and labor costs, budgeting, forecasting including the commentary that goes with the documents/meetings.
Ensure that Department Heads demonstrate full awareness of departmental budget/P&L and work towards achieving it by minimizing expenses and maximizing F&B revenue
Review all CAPEX
Abilities/Key Competencies/Skills
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Heartist service culture to be responsive, respectful and deliver a great experience.
Leading Myself
Positive Orientation
Operational Decision Making
Self-Development & Management
Leading Others
Developing an Empowered Team
Leading an Engaged and Diverse Team
Communication
Leading the Business
Advocating Guest Passion
Business Planning and Analysis
Business Improvement and Change
Qualifications
Experience/Certificates/Education
Bachelor’s Degree/Master’s Degree from a reputable hospitality/business school preferred
Minimum 15 years of total experience with strong operations background
At least 2 years of experience in a similar capacity
High degree of professionalism with strong understanding of hotel operations and business acumen
Excellent reading, writing and oral proficiency in English language, knowledge of Arabic language can be added advantage
Strong working knowledge of Digital tools
Strong leadership, interpersonal and training skills
Excellent communication and customer contact skills
Results and service oriented with an eye for details
Ability to multi-task, work well in stressful & high-pressure situations
A motivator & self-starter
Well-presented and professionally groomed at all times
Additional Information
What we offer….
An innovative and fast-growing international group, committed not only to building new hotels, but to creating a global brand.
The opportunity to challenge the norm and work in a creative and rewarding environment.
Member of a team that is passionate about creating great hotel experiences and building a portfolio of brands.
Great discounts on the entire Ennismore family.
Many opportunities to progress and change as part of a global family of brands.
Regular team meetings, from our team cups to our annual parties (quite special!): we know how to have fun!
An annual calendar of diversity and inclusion events that gives you opportunities to learn, celebrate, and make a positive impact. opportunities to progress and grow in a diverse and global family of brands.
You will report to the General Manager.
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