Abu Dhabi National Hotels Hiring for Front Office Agent at دبي, الإمارات العربية المتحدة Full Time

JOB SUMMARY:Assist guests in all Front Office-related functions in an efficient, courteous and professional manner that maintains high standards of service and hospitality. CORE RESPONSIBILITIES:Registers guests and assigns rooms, accommodates special requests whenever possible.Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Understands room status and room status tracking. Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties. Thoroughly understands and adheres to proper credit, checks cashing, travelers, and cash-handling policies and procedures.Secure payment; verify and adjust billing. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change, transfers guests’ balances to other accounts as required. Complete designated cashier and closing reports in the computer system/OPERA.Identify and explain room features to guests.Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Ensure that any outstanding requests or problems from the previous day receive priority and are resolved. Run and review daily reports/logs. Accept and record wake-up call requests and deliver to appropriate department. Notify Loss Prevention/Security of any guest reports of theft or any unusual occurrences to immediate supervisor and/or designated Manager.Uses proper telephone etiquettes.Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.Possesses a working knowledge of reservation department, takes same day reservation and future reservation when necessary. Knows cancellation procedures.Print contingency lists to have a record of all guests in case of emergency. Performs any other duties as assigned to her/him by management and assist other departments, as necessary.Additional ResponsibilitiesAdditional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.Occupational, Health, Safety and SecurityReport work related accidents, or other injuries immediately upon occurrence to your direct manager/supervisor. Follow all company policies and procedures related to occupational health, safety and security.