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The ideal candidate is a highly analytical leader who will join our senior management team. You will be responsible for leading the company’s day-to-day business operations (managing the company budget, ensuring operational compliance is followed, and addressing administrative issues).ResponsibilitiesDevelop and implement strategic plans to achieve organizational goals and objectives.Analyze market trends and competition to identify opportunities for growth.Supervise and coordinate daily operations, including front office, housekeeping, food and beverage, and other departments.Ensure adherence to quality standards and customer service excellence.Prepare and manage the operational budget, ensuring financial targets are met.Implement cost-control measures without compromising service quality.Recruit, train, and manage department heads and other key personnel.Foster a positive and collaborative work environment.Conduct performance evaluations and provide feedback.Monitor guest feedback and address any issues promptly.Implement and maintain high service standards to enhance guest satisfaction.Ensure compliance with all relevant laws, regulations, and industry standards.Implement and enforce health and safety procedures.Stay updated on hospitality technology trends and implement relevant systems to enhance efficiency.Oversee the integration of technology solutions for reservations, property management, and other operational needs.Negotiate and manage contracts with suppliers and vendors.Monitor the quality of goods and services provided by external partners.Coordinate and oversee special events, conferences, and functions hosted at the establishment.Identify areas for improvement in operational processes and implement changes as needed.Foster a culture of continuous improvement and innovation.Maintain effective communication channels within the organization.Collaborate with other departments to ensure seamless operations.Develop and implement crisis management plans to handle emergencies or unexpected situations.Measure the effectiveness of all processes (budget, operations, and management, etc.)Determine company’s strategic growth as part of the executive teamCoordinate cross-functional initiatives and projectsQualificationsBachelor’s degree in Business Management or related discipline 10-15 years of relevant experienceStrong interpersonal and communication skillsExperience in Facility managementLeadership, strategic thinkingStrong interpersonal and communication skills, as well as a deep understanding of the hospitality industry, are essential.
