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About Abbott:
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
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Career development with an international company where you can grow the career you dream of.
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A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
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A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
Diagnostics
We’re empowering smarter medical and economic decision making to help transform the way people manage their health at all stages of life. Every day, more than 10 million tests are run on Abbott’s diagnostics instruments, providing lab results for millions of people.
Our diagnostic solutions are used in hospitals, laboratories and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers.
Admin Coordinator-Services team, Core Diagnostics
Reporting to Service Manager
Fixed term contract role -1 year
Primary Function:
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Provide required admin support need by service team.
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Manage service stock of accessories and consumables.
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Manage Data Cleanup (CMS Next, ITS, SPOC/GER42).
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Initiate and drive service-related free of charge goods (FOC 8) – if required –
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Manage Service Contracts, Quotations, Invoices, and follow up on outstanding ones.
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Manage archives of service documents in Physical and/or Digital Formats with back up.
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Maintain physical and digital archive of official records (training certificates, Calibrated devices like multimeters/thermometers…etc.)
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Coordinate Abbott link implementation (Firewalls Ordering, Internet Routers, SIM Cards Activation & renewals.
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Validate Instruments shipping instruction, Orders, & Invoices, prepare necessary documents & follow up on missing items.
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Coordinate planned activities (PM’s, TSB’s, PHN’s, Abbott Link, Installation, Trainings) and follow up until implementation.
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Coordinate and dispatch service-related materials & Documents (Instruments Stickers, Customer Letters, QD’s, Internal branded souvenirs).
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Follow up on reagents, bulk solutions, and accessories availability during installation and validation activities with commercial team.
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Prepare and coordinate SP’s Orders with reference to usage, run rate, months on hand, TSB’s, PM’s – MOH and get the necessary approvals.
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Coordinate locally purchased items ordering and delivery (UPS’s, Printer, SIM’s, Water Unit’s, Compressors) within Abbott 3rd Party approved list & process.
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Coordinate daily calls (Open calls in CMS Next as applicable), respond to customer calls, facilitate dispatching between call center and service team, & follow ups.
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Manage Spare Parts – SP move internally and externally and ensure new orders entry in SPOC.
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Follow up on SPs in case of back-orders B.O., manufacturer shortage and/or quality holds.
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Ensure logistic support for SP’s delivery to engineers
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Validate SP Usage impact in related systems (CMS, SPOC, Retrofit, Inventory) and perform needed corrective action on regular basis.
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Generate SP Inventory report on monthly basis and lead physical inventory activities as needed (Minimum twice/Year/Country).
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Prepare list of parts require actions and follow up on approvals (Missing, Mismatch, Excess, Obsolete, Write off).
Additional responsibilities apply as needed:
Manage SAP ordering process (Ordering, orders approval, Ship to/Sold to number’s updates, price list uploads and approvals, and lead communication needed – B.O., credit limit, Planners, area export operations, distributors …etc.) Initiate SPOC number requests for engineers and countries Support finance department with needed reports (Instruments, SP’s). Backup Country Admin for travel approvals, Hotels, Flights and CWT communication. Prepare service-related internal memos Abbott & Distributors. Coordinate returned instruments action plan (Redeploy, SEKAT Refurbish, Locally Sources Parts, Scrapping) Manage repaired/returned SP’s process (consolidation, Listing, & return to Germany) Support CMS next contracts entitlement activities Monitor Instruments without service activities in the last 12 Months, follow up with team & Open inquiry tickets as applicable. Lead Instruments verification activities, communication, & follow ups in the region.
Background:
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General knowledge of diagnostics instruments field is preferred.
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3 Years’ Experience in similar roles as Admin support/ coordinator or in Customer Service.
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UAE Nationals only
Education:
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Associate or bachelor’s degree or equivalent in business administration, secretary, hospitality, event management or any other related field.
Skills Required:
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Comfortable to work on multiple software platforms (GER42, SAP, SharePoint, Teams, …etc.).
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Excellent Commands in MS Office (Outlook, word, excel, PowerPoint).
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Teamwork & Communication skills.
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Self-motivated & willing to Learn.
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Planning and Organization.
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Ability to handle pressure.
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Time management.
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Customer focus.
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Data Analysis.
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Follow up.
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Creativity.
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Agility.
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.
Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.
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