Service Engineer

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

You will be working as Service Engineer for Robotics & Discrete Automation business, Consumer Segments and Service division based in Dubai, UAE. You will be responsible for executing service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Delivering quality customer service to satisfy customers.

This position reports to

Service Operations Manager

Your responsibilities

• Contributing to customer satisfaction by planning and executing service work according to customer order and expectation
• Understanding of sense of urgency and caring in the direct area of responsibility and ensuring customer retention by delivering superior customer experiences
• Performing field service tasks, identifying technical problems, and making analysis through remote or on-site
• activity in service categories and coaching associate technicians and associate engineers
• Preparing material lists needed for service activity and ensuring that all materials, parts, and equipment is available at the appropriate quality for service activities
• Preparing all documents and customer reports to be signed by the customer representative and utilizing all relevant tools
• Troubleshooting Equipment/Process failures and requesting proactive corrective actions and making recommendations to avoid repeating the problem in the future
• Planning and executing work on a first-time right approach with customers and ensuring the job is done on time and with quality.

Your background

• Bachelor’s degree in engineering
• Minimum 5-10 years of experience of technical experience in Industrial robotic projects, executing maintenance contracts and regular maintenance
• Experience with HMI/PLC programming, SCADA
• Experience with palletizing, welding & cutting and material handling projects
• Capable of traveling on short notice across MENA region and handling rigors of travel & site issues

Benefits

• Retirement plan

More about us

ABB Robotics & Discrete Automation is a pioneer in robotics, machine automation and digital services, providing innovative solutions for a diverse range of industries, from automotive to electronics to logistics. As one of the world’s leading robotics and machine automation suppliers, we have shipped over 500,000 robot solutions. We help our customers of all sizes to increase productivity, flexibility, and simplicity and to improve output quality. We support their transition towards the connected and collaborative factory of the future. ABB Robotics & Discrete Automation employs more than 11,000 people at over 100 locations in more than 53 countries. www.abb.com/robotics We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: on site #LI-onsite