Field Service Engineer

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

You will be working as a Field Service Engineer and will be part of Process Automation Business Area for Measurement & Analytics Division located in Dubai, UAE. In this role you will be responsible to achieve & exceed set service goals have thorough knowledge of Gas Chromatograph & FTIR and also preferably Gas Analyzers, Continuous Water Analyzer, CEMS, Shelters, Cabinets and DAS system. Ensure complete customer satisfaction resulting in service business growth. Undertake full responsibility of Service requirements at client sites for Commissioning, AMC, emergency maintenance, telephonic support and arrange for expert service team as and when required. Familiarize with full-service portfolio. Maintain cordial relationship with customers and be an enabler to generate sales enquiries. Be ready to travel within the region and globally if required for service needs. Undertake training assignments for customer and channel partners as needed.

This position reports to

Regional Sales Operations Manager

Your responsibilities

• Thorough knowledge of service requirements for Gas Chromatograph & FTIR, analyzer shelters and cabinets, possess adequate knowledge to commission, troubleshoot and service the analyzer systems, additional knowledge of CGA, CWA etc. added advantage.
• Handle customer site independently for service requirements like Commissioning, AMC, shutdown and emergency maintenance, telephonic support and training.
• Excellent process knowledge and site requirements is must. Thorough planning and scheduling of activities to ensure maximum output within less time.
• Plan for self-training well in advance for various products and solutions offered. Seek factory and SIU support as and when required to complete the activities.
• Keep proper records for the activities done and ensure service billing on regular basis, push for ABB service portfolio and support sales in getting service orders.
• Work knowledge of various analyzer software. Full knowledge of various regulations to ensure adherence and engage with factory / SIU from engineering stage and be present for Pre-FAT, FAT, SAT, and other activities.
• Service knowledge of third part analyzers for basic troubleshooting and undertake training for customers and partners as required.

Your background

• Degree in Instrumentation Engineering.
• 5+ years of experience in analytical products service.
• Good knowledge & understanding of ABB analytical product portfolio.
• Ability to work with multinational and multi-cultural team based globally.
• Good verbal and written English communication skills.

Benefits

• Retirement plan
• Accident insurance

More about us

ABB’s Measurement & Analytics division is among the world’s leading manufacturers and suppliers of smart instrumentation and analyzers. With thousands of experts around the world and high-performance digital technology, ABB’s team is dedicated to making measurement easy for its industrial and energy customers to let them operate more efficiently and profitably. We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. #LI-Onsite