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Zayed National Museum is the national museum of the United Arab Emirates. Located at the heart of Abu Dhabi’s Saadiyat Island Cultural District, it celebrates the rich history, culture and stories of the UAE and the timeless values of the country’s founder, the late Sheikh Zayed bin Sultan Al Nahyan, whose enduring example continues to guide the nation and its people today. Few nations have been shaped by their founder more than the UAE. Through its exhibitions, research and public programs, Zayed National Museum explores the origins of Sheikh Zayed’s own values and their lasting influence on the country that he founded. Renowned for his wisdom and humility, his life was defined by his deep devotion to his Islamic faith, his determined leadership and unshakeable belief in the power of unity. The Museum celebrates these values and his unwavering commitment to openness, knowledge and education, all embedded within a deep understanding of Emirati culture and history. As a cultural institution dedicated to knowledge creation and inclusive public engagement, Zayed National Museum builds on the longstanding role of the UAE as a global meeting place and a vibrant centre for the exchange of ideas. It aims to provide visitors with a welcoming, informative and unique experience that honours the legacy of the late Sheikh Zayed and his lifelong commitment to preserving the rich culture and heritage of the UAE and its people. Job PurposeManage the Ticketing Systems, administration and planning of the Ticketing function; liaise with colleagues in all ZNM departments to ensure that products, offers and events are set up according to business needs, have achieved the correct authorisation and are set up and tested on time; ensure staff are trained to use the Ticketing System for their relevant function and support their ongoing needs.Managerial ResponsibilitiesManagement of the Ticketing OfficersManage and monitor all products and offers that are setup and runningWith the Visitor Services Section Head, Management of the relationship with the Ticketing SupplierResponsibilitiesPre-Opening· Work with the Ticketing System provider to ensure the system is delivered meeting agreed business requirements.· Work with the Visitor Services Section Head & the HR Department to develop the Ticketing training programme for Zayed National Museum staff and lead on the delivery of the programme.· Support the recruitment of the Visitor Services Ticketing team. · Work closely with the Visitor Services Section Head to develop the Ticketing policies, procedures, strategies, standards and practices that will enable the smooth and efficient opening of Zayed National Museum and ensure these are embedded into the working culture.Ongoing· Provide overall management of the operational aspects of the Zayed National Museum on-site Ticketing Operation, including the support of ticket sales and information provision, to ensure quick and efficient entry into the museum and the highest standards of welcome for visitors.· Work with other ZNM functions to ensure ticketing products, offers and B2B ticketing operations are working effectively and in line with regulations and agreed policies/procedures.· Work closely with the Visitor Services Section and Unit Heads and Supervisors to continually monitor and improve the effectiveness of the operation and performance of the third-party outsourced staffing provider. · When required provide operational support with sales, cash set ups and reconciliation and any other duties related to ticketing and the success of the Visitor Services and Zayed National Museum operation.· Collaborate and align with other museums ticketing operations for any potential packages/offers· Manage the response to ticketing related complaints and queries that have been escalated to management level.· Review ticketing and the visitor-counting system reports to monitor periods of high/low visitor footfall. · Ensure the Visitor Services Ticketing and Admission team meet agreed standards of presentation, service, safety and security.· Oversee the telephone ticket sales and information provision.· Support the development and oversee the implementation of Ticketing standard operating procedures to ensure these are managed and developed effectively.· Deliver and present reports and analysis as required by the business.· Coordination of cash processes, income reporting, cash delivery and collections. Required ExperienceMinimum of 3 years of experience in a Ticketing management roleExperience of managing out-sourced service providers.Ability to lead and motivate a team.Strong organization skills.VIP protocol experience.Fluent EnglishPreferred ExperienceAdditional languages an advantage.Experience of budget management.Experience of events management.Experience of working in a museum or tourist attraction.Arabic LanguageRequired Education / QualificationsDegree-level in a relevant subject, e.g. tourism, art, history, museum studies, arts administration.
