Job summary
Payment Operations Associate provides customers the support they need to be successful at Amazon.
Supports a wide range of technology platforms across several countries. The position generally interacts directly with the customers/user where the product is highly technical or sophisticated in nature, such as with systems level software where the user has a technical background.
Deliver timely, accurate and professional technical support to all external Sellers. Role requires providing phone and/or email support. Understand and correctly use Amazon platform and tools to support Seller contacts. With a varying level of difficulty, addresses system issues, provide process improvements and develop internal documentation for Seller contacts while contributing to a team environment. Escalate customer issues appropriately and correctly. Demonstrate knowledge and use of departmental resources, policies and procedures. Actively seek solutions and identify trends to appropriate personnel including possible.
Key job responsibilities
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