Hilton Hiring for Guest Relation Supervisor for Conrad Dubai Job at Dubai Full Time

The Guest Relations Supervisor for Conrad Dubai supervises all the tasks under the scope of Guest Relations to ensure that guest expectations are met and exceeded in every interaction to create a yearning to return.

What will I be doing?

As a Guest Relation Supervisor for Conrad Dubai, you will be responsible for performing the following tasks to the highest standards:

• Maintain the guest database and is responsible for helping to create the amenity calendar.
• Greeting and interacting with guests and assisting with guest requests.
• Assisting in the guest amenities program.
• Will act as guardian of the VI P sequence of service for all guest services (arrival, departure, Concierge, housekeeping day use and turndown,) and will work closely with Guest Relation Manager and Front Office Manager to ensure VIP focus is maintained across the hotel.
• Ensuring guest preferences are met while delighting and exceeding guest expectations.
• Identifying potential VIPs prior to arrival and ensure pre-arrival communication is followed to identify guest needs, arrival time, etc..
• Responsible for reviewing daily arrivals and flagging as VIPs, coordinating amenities, ensuring proper room blocking, and handling any and all special requests.
• Maintaining working knowledge of hotel operations to ensure flawless interdepartmental communication and coordination.
• Ensuring all VIP arrival rooms are checked prior to guest arrival.
• M eeting, greeting and escorting VIP guests including curbside check-ins.
• Ensuring the guest is delighted and satisfied; upon arrival, during the stay and during a fond farewell.
• Acting as main point of contact for designated VIP guests and top level.
• Resposible for monitoring VIP guest satisfaction and maintain permanent contact with guests while they are on property.
• Upon req uest, joining the Sales Team on VIP site tours, client events, etc. to establish relationship and demonstrate VIP program to poten tial clients.
• Responsible for training initiatives with Ops Teams,Forbes Standards, Brand Strandards, Top 100 Hilton, Top HH Guests, Mystery shop visits, etc
• Own and resolve guest problems, ensure to drive SALT scores and online reputations.

What are we looking for?

A Guest Relation Supervisor for Conrad Dubai is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience in Guest Relations
• Previous experience in a luxury property
• Calm, efficient, and organized with great attention to detail
• Very good personal presentation and communication skills
• A passion for delivering exceptional levels of Guest service
• Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
• Computer literate and able to navigate through company systems
• Professional manner with an emphasis on hospitality and guest service
• Proven ability to listen and respond to demanding Guest needs

What will it be like to work for Conrad Hotels & Resorts?

Conrad Hotels & Resorts combines contemporary design, sophisticated amenities and personalized service. Conrad’s guest service is instinctive, discreet and enhanced by innovation to provide exceptional travel experiences all over the world. And, our amazing Team Members are at the heart of it all!