Hotel Guest Services Liaison

Dubai, Dubai, United Arab Emirates

AccorHotel

Full time

As a key member of our hotel team, you will play a vital role in ensuring that our guests receive a warm and welcoming experience from the moment they arrive. Your primary responsibility will be to greet guests, assist with check-in procedures, and provide information about our hotel facilities and services.Key Responsibilities:Act as a point of contact for guests throughout their stay, addressing inquiries, requests, and concerns in a prompt and courteous manner.Arrange transportation, make restaurant reservations, and coordinate special requests as needed.Handle guest complaints and issues effectively, seeking solutions to ensure guest satisfaction while adhering to hotel policies and procedures.Maintain open and clear communication with guests, colleagues, and other departments to ensure seamless coordination and exceptional service delivery.Coordinate special services for VIP guests, such as room upgrades, welcome amenities, and personalized attention to enhance their experience and loyalty to the hotel.Conduct follow-up calls or emails to guests after their stay to gather feedback, address any unresolved issues, and express appreciation for their patronage.Complete administrative tasks related to guest relations, such as updating guest profiles, preparing reports, and handling billing inquiries.Work collaboratively with other departments, including front desk, housekeeping, and concierge, to ensure guests’ needs are met efficiently and effectively.Requirements:Previous experience in a customer service role, preferably within the hospitality industry.Excellent communication and interpersonal skills.Strong problem-solving abilities and a proactive approach to guest satisfaction.Ability to remain calm and professional in high-pressure situations.Proficiency in relevant computer applications and hotel management systems.Gracious, friendly, and fun demeanor.Ability to multitask, work in a fast-paced environment, and have a high level of attention to detail.Strong verbal and written communication skills in English.Maintain positive and productive working relationships with other employees and departments.Ability to work independently and partner with others to promote an environment of teamwork.

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