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RAKBANK, also known as the National Bank of Ras Al-Khaimah, is a Public Joint Stock Company based in the United Arab Emirates (UAE). It was founded in 1976 and is one of the oldest banks in the UAE. The Bank operates within retail and corporate banking, offering a range of services including personal and business banking, credit cards, loans, investment services, and wealth managementIn the recent years, the Bank has achieved significant milestones which includes being named as one of the world’s best banks by Forbes ME (2022) and was awarded UAE’s SME Bank of the year by the Asian Banking and Finance Awards. The Bank has been successful in achieving the highest profitability and lowest cost of risk since 2015. It has also seen significant growth in its acquiring business, card spending, and business loansBeing on a transformational journey, in partnership with Honeywell, RAKBANK has also taken steps towards sustainability by reducing its overall energy consumptionWe are a diverse team comprising of over 3,000 employees from across 58 countries. We make conscious efforts to build talented and diversified teams and encourage people to develop their full potential. We are committed to providing a working environment that promotes work-life balance, career development, recognition and security for the futureIn line with our strategy, a major part of our transformation journey is to future proof our bank and establish ourselves as a ‘Digital bank with human touch’, for our customersSo join us in co-creating the future of RAKBANK!What You Will Be DoingManage customer fulfilment – credit administration; credit documentation/limit maintenance function relating to Business Banking and to ensure delivery of quality service to internal and external customers, by adhering to TAT, SLA & internal (Operating Procedures) and external (Central Bank) guidelines laid down for all Customer requests.Good understanding of Business Banking products including but not limited to Trade working capital and loans.Ensure that control mechanisms are followed, daily reports are verified, and all periodical returns assigned are prepared, verified and dispatched within scheduled time.Authorize transactions as per Operating Procedures and ensure transactions are checked and signedEnsure no operational losses happen due to errors or lapse in laid down controls and highlight any discrepancies that may lead to risk or financial loss to assistant manager.Escalate promptly to the line Manager, any irregularities / incident that may lead to risk or financial loss.Ensure compliance with policy, procedures, standards and reporting requirements, plus any relevant regulatory and statutory requirements.Ensure all staff meet the required service standards as per Service Level Agreements or cut-off times mentioned in operating procedures.Identify and recommend improvements to procedures and processes to improve process and service levels.Be proactive in a wide range of customer enquiries and issues, resolving these or escalating as appropriate.Assist assistant manager (team leader) in ensuring that individuals under supervision have appropriate levels of competency and skills in order to effectively carry out their roles.Maintain awareness of the department’s Business Continuity Plan and undertake appropriate training to ensure correct action is taken in the event of an incident or disruption.Perform any other duties or tasks as required or instructed by assistant manager (team leader) or line manager to support the smooth operation of the department.What You Should HaveAbility to manage time & prioritize tasks efficientlyExcellent communication and people skills.Collaboration with colleagues across functionsFully embrace “Mission Zero” culture. Provide support to Internal & External CustomersWhat We Are Looking ForBanking Product Knowledge of the required assigned verticalKnowledge of Banking regulations including AML/ KYC2 – 3 years’ relevant experience (preferably in supervisory roles) in Banking field.What’s In It For YouPay for performance culture (Competitive and performance-linked compensation)Provision of medical care plan for your family and youComprehensive Life insurance planDiverse workforce and inclusive cultureCareer development and growth opportunities by designWork with the best minds in the fieldGet opportunities to bring your whole-self to the organization and perform to your best
