About GuestReady:
We are GuestReady – a globally leading short-term rental management company, which provides professional services to property investors, homeowners, and Airbnb hosts in several cities. Our mission is to leverage new technologies to unlock the full potential of real estate worldwide. Our short-let services include everything from listing creation to guest communications, housekeeping, key management, and price optimization.
The Role:
We’re looking for an individual with an entrepreneurial spirit, great people skills, and a passion for delivering excellent customer service, who wants to gain valuable experience and exposure at a rapidly scaling start-up.
The Guest Relations Officer (GRO) is at the forefront of customer service. The GRO must arrive in advance of guests, checking the property to ensure that the GuestReady standards are met. When our guests arrive, the GRO must facilitate their check-in procedure, ensuring that our guests are comfortable and happy. The GRO is the first and the last team member our guests will encounter face-to-face, so it is a pivotal role within the organization and we are looking for someone who cares about customer service and is willing to go the extra mile to surprise and delight customers.
We are looking for:
We’re offering these benefits:
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