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We are looking for a Guest Relations Officer for our exclusive club to provide high-quality service to our customers. You will address complaints and go the extra mile to make sure our guests are satisfied. In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers. Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.
Responsibilities:
- Review arrival lists to welcome guests
- Attend to special guests (e.g. VIPs) and answer their inquiries
- Help prepare welcome folders with collateral
- Provide information about amenities, area and venues and promote services
- Anticipate guest needs and build rapport with customers
- Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
- Address customer complaints and escalate to Guest Relations Manager when needed
- Record information in the logbook daily
- Ensure compliance with health and quality standards
Requirements:
Female -Arabic Speaking
The candidate requires to interact with our customers and provide them with information to address inquiries regarding services, promotions, etc. Also, to deal with and help to resolve any customer complaints
- Greet Customers/Guests in a friendly manner
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Ensure customer satisfaction and provide professional customer support
- Manage incoming calls professionally explaining details about the company and its services
- Proven experience as a Guest Relations Officer
- Familiarity with hospitality industry standards
- Proficiency in Arabic and English ; knowledge of additional languages is a plus
- Computer literacy
- A customer-oriented and professional attitude
- An outgoing personality
- Outstanding communication abilities
- Excellent organizational and time-management skills
Benefits:
AED 4500 + Medical + Air ticket
