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The purpose of this position is to deputize the Operations Control Centre Senior Duty Manager of the Keolis-MHI Dubai Metro.
MAIN RESPONSIBILITIES Overall supervision and coordination of train services. Ensure on shift, the safe operation of the railway in accordance with current legislation, policies, standards, procedures and work instructions. Oversee shift operations, including all control room and operational functions to ensure the train service operates to timetable and is properly regulated to provide the customers with a safe and efficient service. Utilize the resources of all operational staff whilst on shift. Monitor, report and act on issues affecting operational performance. Ensure incidents and delays are dealt with safely, efficiently and with minimum disruption. Ensure that staff and customers are kept fully informed of any operational incidents or associated service variation affecting customer service by monitoring and directing performance of Information Security Controllers. Ensure Keolis-MHI Dubai Metro Key Performance Indicators are at the forefront of the Duty Manager’s decision making at all times. Ensure Permit to Work arrangements are checked and attend engineering planning meetings subject to operational demands. Act as the central coordinator for any incident, service disruption or system failure. Maintain and foster good working relationship with Keolis-MHI, RTA, DURL other transport and regulatory bodies. Maintain and foster good working relationships with staff in a variety of disciplines throughout Keolis-MHI Dubai Metro, resolving potentially conflicting issues and proactively leading solutions to issues. Identify and recognize good and poor performance. Make sure that only competent staff carry out work which has a safety dimension, unless staff are working under competent supervision. Direct supervision of control room staff; Train Controller, Depot Controller, Engineering Controller, Information and Security Controller as necessary for train operations. Direct supervision of control room staff; Train Controller, Depot Controller, Engineering Controller, Information and Security Controller as necessary for train operations. Ensure effective coordination with maintenance staff via Engineering Controller in the event of failures, incidents and emergencies. Take control and ensure prompt response tactics are performed in accordance with work instructions and procedures. Notify the Operations Manager of any incident/emergency situations that require the activation of incident control. Perform shift and emergency duties when required. Conduct ‘shift by shift’ reviews of service delivery performance and prepare reports and provide data for the Operations Manager and Operations Director on related information. Ensure that end shift reports are collated, checked and submitted to the Operations Manager and concerned parties. Perform and carry out other duties as instructed/directed by the Operations Manager.
MAIN RESPONSIBILITIES Overall supervision and coordination of train services. Ensure on shift, the safe operation of the railway in accordance with current legislation, policies, standards, procedures and work instructions. Oversee shift operations, including all control room and operational functions to ensure the train service operates to timetable and is properly regulated to provide the customers with a safe and efficient service. Utilize the resources of all operational staff whilst on shift. Monitor, report and act on issues affecting operational performance. Ensure incidents and delays are dealt with safely, efficiently and with minimum disruption. Ensure that staff and customers are kept fully informed of any operational incidents or associated service variation affecting customer service by monitoring and directing performance of Information Security Controllers. Ensure Keolis-MHI Dubai Metro Key Performance Indicators are at the forefront of the Duty Manager’s decision making at all times. Ensure Permit to Work arrangements are checked and attend engineering planning meetings subject to operational demands. Act as the central coordinator for any incident, service disruption or system failure. Maintain and foster good working relationship with Keolis-MHI, RTA, DURL other transport and regulatory bodies. Maintain and foster good working relationships with staff in a variety of disciplines throughout Keolis-MHI Dubai Metro, resolving potentially conflicting issues and proactively leading solutions to issues. Identify and recognize good and poor performance. Make sure that only competent staff carry out work which has a safety dimension, unless staff are working under competent supervision. Direct supervision of control room staff; Train Controller, Depot Controller, Engineering Controller, Information and Security Controller as necessary for train operations. Direct supervision of control room staff; Train Controller, Depot Controller, Engineering Controller, Information and Security Controller as necessary for train operations. Ensure effective coordination with maintenance staff via Engineering Controller in the event of failures, incidents and emergencies. Take control and ensure prompt response tactics are performed in accordance with work instructions and procedures. Notify the Operations Manager of any incident/emergency situations that require the activation of incident control. Perform shift and emergency duties when required. Conduct ‘shift by shift’ reviews of service delivery performance and prepare reports and provide data for the Operations Manager and Operations Director on related information. Ensure that end shift reports are collated, checked and submitted to the Operations Manager and concerned parties. Perform and carry out other duties as instructed/directed by the Operations Manager.
KNOWLEDGE REQUIRED Ideally an experienced railway manager with detailed understanding and working knowledge of safety rules, regulations and emergency procedures and an understanding of relevant legislation. A working understanding of rolling stock, signaling and control room functions. Decisive and capable of working under extreme pressure with the ability to take overall command of service variance and incidents and co-ordinate and control resources in an organized and decisive manner. Good interpersonal skills and proven ability to manage, motivate, lead and train staff to build a committed and competent team. Good communication skills with a clear understanding of the requirements to keep the client informed of service disruption. An understanding of factors affecting service quality, safety and customer needs. Knowledge and understanding of the requirements and workings of the Performance regime.
KEY SKILLS Thorough understanding of train operation controls such as train supervision, train regulation, manual route settings, incident handling, emergency evacuation and associated activities in a central control room environment. Good literacy and analytical skills required for the role. Ability to understand complex systems and possess good IT skills. Good communication skills and the ability to manage multiple tasks efficiently and work productively in a fast-paced, team-oriented environment. Strong organisational skills, detail oriented, and the ability to handle multiple priorities. Hold a valid driving license with a good driving skill and experience.
EXPERIENCES A minimum of 5 years work experience within the rail industry. Thorough understanding of train operation controls such as train supervision, train regulation, manual route settings, incident handling, emergency evacuation and associated activities in a central control room environment.
EDUCATIONNAL QUALIFCATIONS Ideally a Degree holder or high diploma of post-secondary education in a related discipline and/or relevant professional qualification
