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Position: Telesales Manager Location: DIFC, DubaiSalary: AED 3k to 6k + CommissionJob Summary:We are seeking a dynamic and experienced Telesales Manager to lead our telesales team. The Manager will be responsible for driving sales growth, achieving targets, and managing a team of telesales representatives. The ideal candidate will have a strong background in sales, proven leadership skills, and a passion for driving results. If you have a track record of success in telesales management and are ready to take on a new challenge in the forex industry, we want to hear from you! Apply now and join us in shaping the future of trading.Responsibilities:Lead and manage the telesales team to achieve sales targets and objectives.Develop and implement effective telesales strategies to maximize revenue generation and customer acquisition.Recruit, train, and coach telesales representatives to ensure high performance and adherence to sales processes and procedures.Monitor and analyze telesales metrics and KPIs to identify trends, opportunities, and areas for improvement.Conduct regular performance evaluations and provide constructive feedback and support to team members.Collaborate with cross-functional teams, including marketing, customer service, and product development, to optimize sales processes and enhance the customer experience.Develop and maintain strong relationships with key clients and stakeholders to drive customer satisfaction and retention.Stay updated on industry trends, competitor activities, and market developments to inform sales strategies and tactics.Ensure compliance with company policies, industry regulations, and ethical standards in all telesales activities.Prepare regular reports and presentations on sales performance, forecasts, and strategic initiatives for senior management.Requirements:Bachelor’s degree in business administration, marketing, or a related field.Proven track record of success in telesales, with a minimum of [insert number] years of experience in a sales management or team leadership role.Strong understanding of sales principles, techniques, and best practices, with a focus on outbound telesales.Excellent communication, negotiation, and interpersonal skills, with the ability to build rapport and influence customers effectively.Solid organizational and time management abilities, with the capacity to prioritize tasks and manage multiple projects simultaneously.Results-oriented mindset, with a demonstrated ability to drive sales performance and achieve targets in a fast-paced environment.Proficiency in CRM software and Microsoft Office suite.Leadership qualities, including team-building, coaching, and motivational skills.Flexibility to adapt to changing business needs and work schedules, including evening or weekend shifts as required.Knowledge of the fintech sector, trends, competitors, and market dynamics is a plus.
