Nadia Global Hiring for Corporate Travel Consultant Job at Dubai Full Time

Travel Consultant

Reporting to: Team leader/ Operations Director/Sr GM – Corporate Travel

Scope: Travel services to customers of Company Travel.

Main objective / Context

The role of a travel consultant is to provide travel consulting information/services to corporate clients of Company Travel. Some of the main duties of travel consultant include organizing flights, transport, and accommodation for a trip, work on best possible solution for the traveler, to include finding cheapest itineraries, and secure customer satisfaction for future services. This includes all travel-related requirements which are to be carried out in a proficient manner and in accordance with Company Travel Policy and procedures, and account specific travel policy.

Incumbent is encouraged to seek assistance from assigned team leader should further clarification relating to job description be required.

Company Travel may make variations to this Schedule (including additions and deletions) as may be reasonably required to meet its business and operational needs.

Main responsibilities & duties:

Tasks Frequency.

· Provide and maintain a high level of travel consulting services to clients Daily.

· Drive to achieve expected transactions as per Key Performance Indicators (KPI) Daily.

· Process and complete travel requirements (make reservation in accordance to initial enquiry, to ticket issuance and file completion with invoice) as requested by clients in accordance with their travel policy. This covers all aspects of booking, changing, cancellation and/or refunding of air travel, hotel accommodation, car hire, insurance, visa, etc. Daily

· Raise Service Alert Advice and inform your direct reporting manager to ensure prompt resolution. As required · Complete all tasks assigned in accordance with company Travel Policy and Procedure manual (see 7 below) Daily.

· Ensure service queues are monitored and worked at regular intervals during business day and are clear by end of shift. Hourly.

· Process client refunds upon receipt of requests and in accordance with procedures. As required.

· Provide and maintain a high level of service.

· Offer value added flight, hotel and car related alternatives and solutions in accordance with client requirement and companyTravel directives.

Daily

Perform in a pro-active manner (examples):

Displaying initiative and ownership.

Providing relevant accurate information in a timely manner without being prompted.

Remain updated on all aspects of travel through regular.

Attendance at product seminars and workshops including team meetings sessions and other job-related training. Frequent

Daily Sales Report in accordance with procedures at the end of shift.

Technical skills

Languages/Skills · Good English: Written and oral · Ability to deal within a multicultural environment

Computer knowledge

IT skills · Advanced Sabre · Amadeus/Galileo · Microsoft Word, Excel, Outlook · E-mail Management System

Specific skills · Phone System (ACD VOIP).

Requirements / Competencies

Adherence to all company policy and procedures including.

· Advanced knowledge of GDS System – Sabre.

· Understand each client’s customer service requirement and travel policy.

· Basic customer service skills.

· Completion of transactions to be accurate and with no negative financial impact to client or Company Travel. This includes but is not limited to:

o Agency Debit Memos (ADM) o Net Remit Errors

o Ticketing errors o Inaccurate Commissions

o Obtain appropriate authority from credit card holder to charge card.

o BSP errors such as excess Void tickets; not removing the correct coupon from issued ticket; incorrect completion of Miscellaneous Charges Order, Refunds, Reissues/Rerouting, Upgrades

o Hotel Reservation No-shows

o General accuracy with information i.e.: Passport & visa, quotes o Processing accurate accounting information through back-office accounting and reporting systems

o Research and advise of correct travel related information e.g.: when seeking Hotel rate ensuring that appropriate negotiated rate code is sold.

o Ensuring client is advised appropriate rules, regulations and any cancellation requirements.

o Collect complete information and documentation from client as agreed in SLA.

Education/Experience

· Education · High school · Travel industry apprenticeship · IATA or GDS training certificate · University degree in travel and tourism would be an added advantage

· Experience · Minimum 5 years of experience in corporate travel · Advanced knowledge of GDS system – Sabre · Basic understand of customer service skills o

Main contact: The Customer Service Consultant will liaise with various levels of Management and Team Members such as:

· Team Leader · Operations Manager · Operations Director · Suppliers · Operations Support · Local Market Branch Support · Colleagues · Information Technology Department

Main external contacts:

· Traveler · Client Travel Coordinator.

Job Type: Full-time

Salary: AED4,500.00 – AED6,000.00 per month