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We’re delighted to offer a unique opportunity to join one of the most iconic and loved global beauty retailers within a vibrant and fast-growing region. Position PurposeWe ‘re looking for an extraordinary Leader to head up one of our most exceptional stores and contribute to our unique Sephora culture.As Store Director you are a key team member who inspires, leads by example, and makes life a little more beautiful for our clients and teams.Everyday at Sephora will bring new and exciting opportunities, so get ready to explore, experience, thing creatively and work strategically to drive store performance.This is a truly a unique opportunity to share, grow and showcase your passion, knowledge, and expertise in an exciting, diverse and fast-paced environment.OUR Manifesto Our Manifesto At Sephora, we stand together and we stand for something more. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. We embrace uniqueness, unleash creativity, and pursue progress every day. Sparked by energy and excitement, our passion is contagious. We are united by a common goal – to reimagine the future of beauty. Reimagine your future, with Sephora. Our Value Proposition:We have a powerful culture that fuses aspirations, uniqueness, authenticity and valued by each Sephora member:These are the values:Beauty & Beyond:We reimagine beauty by inspiring our customers, empowering people and helping them become the best versions of themselves.Creativity Unleashed:We encourage exploration, innovation and having fun.Endless Evolution:At Sephora you are empowered to choose your own path and accelerate your growth.Boldly Authentic:We celebrate diversity and embrace your unique and winning spirit. Key Accountabilities Client Experience· Create amazing customer experiences through strong client focus and collaboration· Seek ways to improve client service, solve problems and build strong relationships where the ideas and input of others are welcomed· Embody Sephora Attitude and set an example for the team· Provide support to the team in difficult situations ensuring client’s satisfaction· Provide extensive coaching and training to assist the team in meeting all commercial and operational KPI’s· Take over floor leadership segments and ensure the floor is always managed and covered· Energize and motivate the team through effective floor management to guarantee an addictive experience for our client· Use Sephora’s tools and data to measure and analyses and propose action plans to enhance the customer experience· Work in partnership with the Training Department and coach the team to offer our Beauty Services to maximize client satisfaction· Embolden the team to use our omni channel tools to deliver a customized service· Build a strong relationship with Brand Managers and follow up on Brand BCs· Lead your management team to create a positive and energetic shopping experience to enable achievements in all commercial KPI’s· Provide support for the Head of Retail in analyzing results and proposing action plans to enhance client experience and drive all related KPI’s Sales · Develop Strategic vision, Sales and Budget Strategies to drive results and maximize sales and profitability· Identify, analyze, and forecast sales and opportunities· Move the organization forward by consistent commitments to meeting objectives & results· Implement retail priorities and inspire commercial success· Lead the management team to create a positive and exciting work environment through effective floor management while ensuring that targets are met· Inspire your services Manager to create a playful and educational experience through the use of digital / OMNI tools to meet services KPI’s· Reinforce sales policies and techniques established at the Sephora University with all team members· Balance and drive the sales target among selective, exclusive and Sephora Collection· Provide support to the Operations teams in analyzing sales results and proposing action plans to achieve set target· Create disruptive internal competitions to motivate the team and boost the achievementsOperations· Manage Day to Day Store Operations· Drive operational initiatives and ensure profitability and efficiency of the store· Cultivate creativity & disruption to ensure the store represents our brand and culture, using our policies, values, and best practices as your guide· Optimize and oversee operations with the Operations Manager to ensure efficiency and that the store is compliant with company policies and operational guideline· Inspire the management team to enforce the policies and procedures referring to products, testers, prices, merchandising and other partners (Brands, helpers, security)· In collaboration with the operation manager ensure the store projects of an excellent image through cleanliness and product restocking· Together with the Category Managers, encourage the team to apply and follow established policies and procedures regarding store operations· Accurately monitor stock availability and report low stock to the Operation Manager to avoid OOS situations· Work with the Operations Manager to ensure that VM, merchandising quality, animation and marketing standards are met· Provide Support to the relevant head office department in providing feedback and analyzing data on all operational aspectsBusiness· Provide support to the Head of Retail with knowledge of the market conditions, competition, client needs, etc· Provides leadership and management to the store organization that mirrors the vision and strategic direction of Sephora· Establish monthly reports including competitors’ activities· Analyze all relevant KPIs and propose action plans for improvement and forecast future performance· Develop and propose short- and long-term strategies to drive top and bottom line/brands sales· Proactively provide product recommendations and qualitative feedback based on local knowledge about the market and client needs· Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, training, monthly trends and operational knowledge· Propose, Plan, implement and oversee in-store promotional events or displays· Following trends and perform market visits and analyses to understand the local market and work to determine business growth opportunities· Network with other stores and head office departments and take on area responsibilities People· Enhance our culture by engaging & inspiring through our Sephora EVP and values· Help others grow by understanding their strengths and provide coaching and development· Motivate and develop the Management and store team through daily coaching / observations· Communicate and inspire the team on business strategy, vision and relevant information through animate briefings, coaching’s, and trainings· Identify, engage in recruiting and developing talent and secure succession plans in collaboration with the Head of Retail.· Ensure the team is attending training and a follow up is done after the training is attended· Ensure the team is using our digital learning tool; daily follow up on average training frequency for each team member· Ensure an addictive beauty experience through performing monthly assessments· Facilitate team monthly meetings with the Customer Experience Manager and Operations Manager to analyze and discuss their performance· Be accountable for the PCR and PIP process of the entire team and assist your managers where necessary· Oversee the annual leave of the team according to business needsWe would love to hear from you if you have· Passion for excellence.· Previous retail management experience at an equivalent sales volume store.· Excellent organizational, analytical and management skills.· Experience as a hands-on leader who loves being on the sales floor to motivate, coach, and help teams succeed.· A knack for attracting, identifying, and inspiring employees.· Strong emotional intelligence, resilience, communication, and the ability to influence team members.Know How· Keep up to date on trends and products· Inspire, mentor and coach the teamSkills and Experience· Digital orientation/analytical skills/business acumen· Excellent communication skills· Intermediate MS Office skills· Ability to deal with Ambiguity· Commercial & Financial awareness· Ability to develop, manage & inspire teams· Passionate about sales, floor, customers, and services· Advanced Product Knowledge· Intermediate knowledge on health and safety procedures· Minimum 7 to 8 years’ experience in store management· Bachelor’s degree
