Nathan & Nathan HR Hiring for Call Center Agent Job at Dubai Full Time

Our client is one of the leading music schools in Dubai & Abu Dhabi.

They are looking for a Call Center Agent to join the team.

Responsibilities: 

• Respond to all inbound queries and requests from customers via email, WhatsApp, social media, website and telephone
• Convert inbound inquiries into assessments or registrations.
• Generate customer interest in the services and products by communicating all special offers, promotions, new classes, new subjects and new branches to the customers.
• Make outbound calls to leads and requests from customers via email, WhatsApp, social media, website and telephone.
• Respond to all queries.
• Co-ordinate with the Front Desk of the branches to confirm which teachers can be booked for assessments.
• Plan the booking of lessons.
• Contact all leads and inquiries received, for the pre-opening of new branches.
• Meet and exceed all pre-defined targets and KPIs within the set timeframes.

Qualifications:

• High school diploma or equivalent
• Proficient in relevant computer applications
• Proficient in English Language
• 2-3 years of experience in a call center environment
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Experience in tele-calling.
• Superior listening, verbal, and written communication skills
• Ability to handle stressful situations appropriately

Apply To Position

Job Type: Full-time

Salary: AED3,000.00 – AED5,000.00 per month