Position: Sales Manager – Partnerships & Corporate (Full time #529956)
Property / Office: Mandarin Oriental Jumeira, Dubai
Location: Dubai, United Arab Emirates

Responsibilities

• To acquire, develop and manage local & international corporate, government and MICE accounts, with a focus on Restaurant Sales, Hotel Rooms and Conference Space
• Form strong business relationships with luxury brands, amongst industries such as Luxury goods, Fashion & Jewellery, Automotive, Finance and Consulting etc.
• Connect and source sponsorship opportunities with local and international brands/ companies to support various dining concepts within the hotel.
• Implements and executes all sales objectives and action plans to reach and exceed targets.
• Ensures that selling strategies are adhered to during negotiations.
• Provides accurate and timely reporting on segment and account production and propose tactics and strategies to improve revenue or avoid shortfall.
• Constantly monitors the market and the competition and report on threats and opportunities.
• Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand and knows how to sell against them.
• It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to colleagues and customers alike.
• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, and with all rules, regulations and other requirements.
• It is part of your strategy to fully understand and support in all aspects the Mandarin Oriental Jumeira, Dubai Human Resources Strategic Policy.
• It is part of your role and your responsibility to fully support all learning and development activities.
  • On The Job trainers and trainings.
  • Group Training Technique trainers and trainings.
  • Update and maintain a complete Training Matrix for your department.

• You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
• Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
• Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
• Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
• Mandarin Oriental Jumeira, Dubai has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
• Act as a hotel ambassador at all times.
• To carry out any additional duties requested as requested by the hotel management.
• Establishes and maintains files of major accounts and ensures maintenance of the accounts in the management system.
• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concern to offer better business solution.
• Cross sells brand across MOHG portfolio through MObilise programme.
• Ensures all requests are handled in the time frame set by the company.
• Attends weekly and monthly department meetings and prepares account performance accordingly and contributes with market and customer feedback.
• Supports customer loyalty and property’s brand standards by delivering service excellence throughout each customer experience.
• Services our customers in order to grow share of the account.
• Builds strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
• Sets a positive example for Sales, Reservations and Conference Sales teams.
• Handles guest complaints and disputes, based on a managed account list
• Ensures an excellent working relationship with all colleagues within the hotel
• Utilizes all available on the job training tools for colleagues.
• Conducts sites visits.
• Participates in Client Entertainments.

Skills & Qualifications

• Senior school qualifications
• Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management
• Minimum 4 years of luxury sales experience in hospitality, luxury goods or, strategic partnership management.
• Corporate luxury hotel Sales background is essential
• Good understanding of F&B concepts and whom to market to.
• Strong relationships with luxury brands across all segments
• Previous experience in the GCC an advantage.
• Mature and outgoing with excellent interpersonal skills for both external and internal customers.
• Ability to work under pressure and on own initiative.
• Effectively develop, implement, monitor and control strategies and goals.
• Positive attitude and good communicator.
• Ability to plan and organize workload.
• Effective time management, communication and presentation skills.
• Flexibility to respond to a range of different work situations.
• Able to solve problems.
• Commitment to delivering high standards of customer service.
• Fluent in English.