Hilton Hiring for Hilton Careers at Dubai Full Time

Job Description:

A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

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Job Responsibilities:

• Achieve positive outcomes from Guest queries in a timely and efficient manner
• Attend appropriate training courses, when required, and assist with the Night Team’s training and development efforts
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Demonstrate a high level of customer service at all times
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments

Job Requirements:

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Ability to multi-task while maintaining a positive attitude when working with a Guest
• Commitment to delivering a high level of customer service
• Professional manner with an emphasis on hospitality and guest service
• Excellent grooming standards
• Calm, efficient, and organized with great attention to detail

Job Details:

Company:  Hilton

Vacancy Type:  Full Time

Job Location: Dubai, AE

Application Deadline: N/A

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