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Skills Required: ·
Job Summary:
Responsible for the installation and repair of GPS Fleet Tracking Units /Telematics Equipment into customer vehicles of all types.
Responsible for the installation and repair of GPS Fleet Tracking Units /Telematics Equipment into customer vehicles of all types.
Major Responsibilities:
- Managing the GPS units’ installations / Removals / Transfers and ensuring the proper functionality of the unit by coordinating with the customer support agent.
- Make sure that the vehicle is left in the same condition it was at the handover.
- Getting restricted by the schedules set by the customer support agents and making sure to be present at the customer’s location on time.
- Make sure to use only the tools which are approved by the technical supervisor.
- Ensuring the tools and all the company assets are kept in a good working condition.
- Always report to the technical supervisor in case of any damage or loss on any tool or asset.
- SamTech uniform cleanness has to be maintained.
- Preparing a detailed report after each customer visit and submitting it to the customer support agent on the same day through Email.
- Troubleshoot and rectify any hardware-related issues.
- Managing the new hardware tests and reporting the observations to the technical supervisor.
- Training the customers’ technicians when it is required.
- Reporting to the operations team the completed activities immediately after getting the work done.
- Always communicate with the customer 30 min prior to the visit to ensure the vehicle’s availability.
- Always notify the customer in case any probability to reach late.
- Any other work-related task that may arise as per the HoD instructions.
Skills Required: ·
- Knowledge of Auto Electric works / Vehicle Electrification.
- Basic Communication skills both verbal & written.
- Strong dedication to customer service.
- Ability to deliver the task within the deadlines.
- Ability to remain professional, confident and patient at all times.
- Must be a team player.
- Must be able to work effectively and contribute value with limited direction.
- Strong dedication to customer service.
Candidates who can join immediately will be preferred.
Driving License Required.
Salary AED 3,000 – Aed 3,500.
Driving License Required.
Salary AED 3,000 – Aed 3,500.
