Full Time Hiring for Customer Support Representative at Dubai Full Time

Customer Support Representative will act as a liaison, provide services information, answer questions, and resolve any emerging problems that the customers might face with accuracy and efficiency.

Roles & Responsibilities:
– Responding to customer queries in a timely and accurate way, via phone, CRM or chat.
– Handle calls in a consistently polite, professional, and efficient manner.
– Analyzing and reporting product malfunctions.
– Follow-up on customer inquiries which are not immediately resolved & respond to customer requests and clarify the desired information.
– Take the extra mile to engage and help the customers.

Skills Required:
– Should possess positive attitude, active listener & attention to details.
– The candidate should be Bilingual (English/Hindi/Urdu/Arabic)
– Candidate should possess time management, problem solving & critical thinking skills.
– Candidate should have work experience as a Customer Support Representative or customer support agent. (Mandatory)
– Technical competencies: Zendesk, FreshDesk, Bitrix24, Zoho, Salesforce
– Previous supervisory or team leader experience for Customer Support Department (would be an added advantage)

**This is not a typical telemarketing role where you’ll be asked to generate leads or achieve targets on monthly basis, it’s just a customer support position to provide better assistance and resolve our customer concerns**
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Location: DSO/Al Barsha 1
(Preference would be given to female candidates)
Working Day and timing: Monday to Friday, 09:00am-06:00pm (Might have to work over weekends as per the requirement)
Salary: AED 2,500 – AED 3,500 per month (based on experience/expertise) + Overtime (20 AED per hour)
Visa and other benefits will be according to UAE law.

To Apply: Mail-to: jobs(at)upay(dot)ae with the subject -Application for the post of “Customer Support Representative”