Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical ExperienceTM from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.
Rackspace has been commissioned by the Kingdom of Saudi Arabia to assure the build of a sovereign multi tenant private cloud that we have designed. Under contract Rackspace will fulfil 3 strategic functions, led by the Delivery Director, as part of a 3 year programme, based in Riyadh, Saudi Arabia.
1. Design and Build Assurance – Overseeing the plans, schedule and build of 20 vendors, individually deploying to install and configure their infrastructure, according to the schedule and standards laid down by Rackspace
2. CMP Development – Designing, Building and releasing MVPs into service which allow firstly administration functions to be created and utilised, leveraging automation, and subsequently building in further automation and service controls
3. Strategic Advisory – Against a designed TOM laid down by Rackspace, supporting the mobilisation of resources, executing a training strategy, and providing expertise to build out the cloud management office
Role Overview
The objective of the Service Design Lead is to ensure that new or upgraded services, systems and infrastructure receive a comprehensive Service Design incorporating processes, support structure, reporting and service capabilities. You will help mature and shape a Service Design approach for systems, services and infrastructure being introduced via Waterfall and Agile channels.
You will also be involved in defining and developing the service standards, maturing the Service Design processes aligned with best practice. The main duties will be to embed good practice and a service centric mindset to all designs. Also championing teamwork and collaboration across the development and support teams, facilitating discussion, decision making and conflict resolution.
The key aspect of the role is to help the customer with Service Management development, optimization and best practice alignment using (for example) an ITIL framework combined with ITSM platform considerations.
This role will be on-site with the customer in Riyadh, Saudi Arabia (travel will be required).
Responsibilities:
Qualifications and Experience:
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