Cloud Co Hiring for Customer Services Rep cum Sales at Dubai Full Time

Leading a team of advisors handling Social Media platforms which also includes training, coaching, and mentoring them for excellent Customer Experience.
Monitoring social media channels for handling and providing end-to-end resolution of E/R/C raised by customers on different SM handles.

Ensuring the team is identifying customers’ need, clarifying information, researching every issue,

providing solutions within SLA, and offering support to customers with quality interaction for end-to-end resolution within timelines

Operations:

• Prepare for daily arrivals in terms of room allocation, amenities and special requests of guests.
• Announce VIP rooms to Housekeeping and F&B departments
• Ensure VIP rooms are ready, checked and all in order prior arrival
• Attend management morning briefing if needed/requested
• Take responsibility of your shift & handle situations, ensure that reception team on shift is looked after and helped if needed
• Register and process check in for all arrivals
• Conduct daily briefing & ensure IQ standard is followed
• Perform Check in & Check Out at the reception

Call to
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Send to advanceecolimitedllc(at)gmail.com