Ferdinand Bilstein Middle East FZE Hiring for Sales and Logistics Coordinator at Dubai Full Time

• Management of and responsibility for order- acceptance and processing to support the attainment of sales objectives.
• Operative implementation of order processing
• Support function for the sales unit
• Administrative support of the sales unit

Regular, continuous tasks:

• Managing customer care processes for order acceptance, order processing, order handling, complaint handling etc.
• Coordination and securing of defined customer care processes -processes according to defined compliance-, legal and internal requirements.
• Securing of an order scheduling in the sense of a corporate goals optimization
• Acceptance of orders and processing of inquiries through all communication channels.
• Operative processing of the orders considering the necessary documentation.
• Regular Contact for local customers.
• Information of the responsible sales employee about problems with customers, e. g. significant delays
• Timely processing / updating of order delays.
• Coordination & clarification of complaints.
• Maintenance of customer data and conditions.
• Implementation of collection management processes.
• Organization and execution of representative customer visits.
• Scheduling and support of the execution of sales and marketing promotions
• Coordination and execution of market research activities
• Inbound and outbound correspondence according to rules and after consultation
• Schedule management
• Organization and booking of business trips after consultation with Sales Managers
• Creating and completing presentations
• Preparation of standardized Excel-reports
• Management of unit-relevant documents
• Performance reviews of coordinated measures
• Market monitoring by evaluating sales statistics on product / customer level.
• Systematic processing of competitive information, prices, lost sales, etc.
• New parts information – Market-driven distribution
• Follow through fixed set appointments.
• Miscellaneous administrative tasks.

Irregular, ad hoc tasks:

• Management of respective participation in projects for process optimization in the order acceptance / -processing.
• Initiating of advancement proposals regarding the optimization of logistics
• Influence on the adjustment of logistic parameters depending on sales priorities.
• Maintenance of process documentations and preparation, ensuring country related certification/regulation.
• Coordination and advancement of the customer care-processes for order acceptance, order handling and order processing.
• Organization of customer events, trainings, house fairs
• Support of the planning for conducting visits (onsite / phone)
• Arranging and handling of customer training, in-house exhibitions and customer events
• Internal communications and coordination’s.

Skills

Hard skills:

• Process understanding
• Implementation of administrative order processing
• Analytical skills
• SAP- and Microsoft-Office-knowledge (Excel & PowerPoint must)
• Management of the administrative order acceptance and processing
• ISO-knowledge/ESMA/Saber-Saleem/KEBS
• Office management
• Professional correspondence
• Time- and schedule management
• Marketing support
• Language skills (English and Arabic must)

Soft skills:

• Management- and motivation skills
• Customer and sales orientation
• Communication skills
• Sociability on the phone and inbound call management
• Teamwork capacity and orientation
• Flexibility
• Empathy and proactivity
• Willingness to travel