We offer you a flexible and dynamic environment with opportunities
to go beyond your comfort zone in order to grow personally and professionally.
Sound interesting? Then come and join our global team as Area Service
Manager Diagnostics, based in Dubai, United Arab Emirates.
Our global team: Siemens Healthineers is a leading global medical
technology company. 66,000 dedicated colleagues in over 70 countries are driven
to shape the future of healthcare. An estimated 5 million patients across the
globe benefit every day from our innovative technologies and services in the
areas of diagnostic and therapeutic imaging, laboratory diagnostics and
molecular medicine, as well as digital health and enterprise services.
Our culture: Our culture embraces different perspectives, open
debate, and the will to challenge convention. Change is a constant aspect of
our work. We aspire to lead the change in our industry rather than just react
to it. That’s why we invite you to take on new challenges, test your ideas, and
celebrate success.
Your tasks and responsibilities
You will achieve highest customer
satisfaction within the framework of Siemens Healthcare, Customer Services.
You will lead and hold full
disciplinary responsibility of a team of highly qualified and motivated
customer service engineers and application specialists.
You and your team are responsible for
providing technical and applications support for business partners and end-customers
for 20 countries across Middle East and Africa.
You will help define and implement
service budgets by including installed base development,
contractual/non-contractual services work whilst keeping high focus on
productivity, efficiency and effectiveness to meet the defined Healthcare
target agreements.
You will ensure highest technical,
operational and financial performance of implementation projects, instrument
services and maintenance, upgrades and updates of diagnostic laboratory
instruments, complex automation and IT solutions according to technical
specifications.
You will cooperate with the other
Customer Services functions and follow the implemented and required Service
Support Processes SERVOR (registration, clarification, dispatch, spare part
logistic, service confirmation).
You will oversee resource development
and execute required manpower planning in the context of installed-base
development and budget whilst focusing on remote service concepts and
productivity gains.
You will closely cooperate with
Customer Services Business Partner Managers as well as other functions across
the Siemens Healthcare Diagnostics and Customer Services teams in Middle East
and Southern and Eastern Africa.
Your qualifications and experience
5 years of experience in Service
Management within laboratory diagnostics.
Your attributes and
skills
Excellent communication and
interpersonal skills
Strong drive and focus for results
Strong customer and business result
orientation
We care about your data privacy and take compliance with GDPR as
well as other data protection legislation seriously. For this reason, we ask
you not to send us your CV or resume by email. We ask instead that you create a
profile in our talent community where you can upload your CV. Setting up a
profile lets us know you are interested in career opportunities with us and
makes it easy for us to send you an alert when relevant positions become open.
Organization: Siemens Healthineers
Company: Siemens Healthcare FZ LLC
Experience Level: Mid-level Professional
Job Type: Full-time
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