Job Description
We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.
To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.
Customer Support Executive Responsibilities:
Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.
Customer Support Executive Requirements:
A bachelor’s degree in administration or a related field.
A minimum of 3 years experience.
Excellent interpersonal and written and oral communication skills.
Ability to lead a team.
Knowledge of CRM systems.
Computer skills.
Knowledge of mediation and conflict resolution techniques is preferable.
Candidate Requirements
Customer Support Executive Requirements:
A bachelor’s degree in administration or a related field.
A minimum of 3 years experience.
Excellent interpersonal and written and oral communication skills.
Ability to lead a team.
Knowledge of CRM systems.
Computer skills.
Knowledge of mediation and conflict resolution techniques is preferable.
Job Description Roles and Responsibilities: Developing and implementing marketing strategies to promote products or services Conducting market research to identify...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Job Summary As a Head Bartender in Ossiano you will be preparing both alcoholic and...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Employment Type: Employee Contract Type: Permanent Life At Planet Do you love putting smiles on...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Job Number 22145974 Job Category Food and Beverage & Culinary Location The St. Regis Downtown...
Apply For This JobJob Description Providing support to the Accounting Department. Performing basic office tasks, such as filing, data entry, answering phones, processing...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Residential Overnight Concierge Full time Four Seasons Private Residence Dubai at Jumeirah, the latest in...
Apply For This Job